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With over 40 years of IT and management experience, I've expanded my knowledge and insight related to IT service and operations management, process design, and IT governance. I pride myself with assisting CDW's clients to see the big picture, while narrowing their focus on immediate practical, valued improvements. My years of practical and consultative experience along with my knowledge of industry frameworks such as ITIL and COBIT, allow me to help IT organizations to transform.In my spare time I love to serve and help others. I've been an active leader of our parish's Special Needs Ministry for over 23 years and an active member of our local Lions Club. When I'm not serving, I enjoy time with my family as well as wood working, fishing and hunting.
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Principal ConsultantCdw Jul 2022 - PresentVernon Hills, Il, UsAs a Principal Consultant at CDW, I guide our Customers with establishing practical operational transformation strategies and accompanying governance structures, reviewing and refining existing processes, and designing and implementing new processes. I take pride with ensuring our Customers are positioned and equipped for success. -
Enterprise Architect - Data Center TransformationSirius Computer Solutions Jan 2020 - Jul 2022San Antonio, Texas, UsAs a DCT architect I led the presales efforts for the Sirius North Central region assisting our customers with identifying solutions to accelerate their transformation journey, address their IT operations challenges, and demonstrate business value. -
Director - It ConsultingSirius Computer Solutions Nov 2017 - Jan 2020San Antonio, Texas, UsAs Director of IT Consulting, I oversaw and lead the delivery of complex ITSM-related projects for clients representing a variety of industries. In addition, I helped developed messaging and content related to Sirius' professional services that addressed changing technologies and trends noticed in our customers' challenges.
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Senior Principal ConsultantForsythe Technology Apr 2011 - Nov 2017Skokie, Illinois, UsAs Senior Principal Consultant, I am responsible for the delivery quality of all Forsythe's ITSM engagements; development of new ITSM service offerings such as ITSM for Cloud Computing and Hybrid Datacenters; and contribute to the integration of Forsythe's deep expertise in delivery holistic integrated infrastructure solutions to Forsythe's broad base of customers. As a member of the ITSM leadership team, I regularly contribute to the education and awareness of practical application of ITSM and ITIL V3 concepts helping transform IT Operations from reactive to proactive, value-added organizations. -
Managing ConsultantForsythe Technology Dec 2008 - Mar 2011Skokie, Illinois, UsAs Managing Consultant, I led the delivery of ITSM strategy, design, and implementation projects to a wide range of clients leveraging practical expertise of the Information Technology Infrastructure Library (ITIL) V3 service lifecycle and processes. During the 2+ years in this role, I assisted 12 clients representing 4 industries (Healthcare, Insurance, Manufacturing, and Cellular) consisting of 300+ to over 6,000 IT employees transform their organization from predominantly reactive to proactive operational management capabilities, contributing to improved availability while reducing IT operational costs.
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Director - ItsmAssurant Health Aug 2004 - Dec 2008Atlanta, Georgia, UsAs the ITSM DIrector for Assurant Health, I established the structure for defining and documenting services and lead the definition of Assurant Health's Service Level Management process including integration with Assurant Health's Change and Problem Management capabilities and Assurant's Shared Service's Service Desk Operations, including Incident Management. I established the Service Level reporting capabilities and led the transformation of the Shared Services Operational Management reporting disciplines. I worked closely with Assurant Health's Application Management teams to establish operational management disciplines early during the application design processes. -
Business Solutions Integration DirectorAssurant Health May 2002 - Aug 2004Atlanta, Georgia, UsAs the BSI Director I transformed a team of Business Analysts focused on business requirements definition and user acceptance testing. During my tenure, we established consistent processes accompanied by a defined measurement structure that significantly improved efficiencies and effectiveness of these capabilities. The application of these disciplines position my team for a reorganization, during which I recommended the elimination of the BSI Director position.
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It DirectorAssurant Health Oct 2000 - May 2002Atlanta, Georgia, UsOversaw Assurant's IT Account Management team, IT Financial Management, Project Office, and Disaster Recovery planning.
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It Account ManagerAssurant Health Oct 1997 - Oct 2000Atlanta, Georgia, UsFocus was strengthening the alignment between IT and its business units contributing to improvement investment decisions and IT operational awareness of business impact. Designed, developed and implement initial IT service costing (charge-back) model.
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It Audit ManagerAssurant Health May 1995 - Oct 1997Atlanta, Georgia, UsOversaw and led internal technical security (mainframe and unix), IT project management, disaster recovery, financial, and operational reviews/audits.
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Senior Information Systems AuditorMgic Aug 1993 - May 1995Milwaukee, Wi, Us -
Is Auditor / Senior Is AuditorWe Energies Jan 1983 - Jul 1993Milwaukee, Wi, Us
Ed Rivard Skills
Ed Rivard Education Details
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University Of Wisconsin-MilwaukeeManagement Information Systems -
Lubar College Of BusinessAccounting; Management Information Systems
Frequently Asked Questions about Ed Rivard
What company does Ed Rivard work for?
Ed Rivard works for Cdw
What is Ed Rivard's role at the current company?
Ed Rivard's current role is Principal Consultant - CDW Advisory Services (CAS).
What is Ed Rivard's email address?
Ed Rivard's email address is e.****@****the.com
What is Ed Rivard's direct phone number?
Ed Rivard's direct phone number is +141434*****
What schools did Ed Rivard attend?
Ed Rivard attended University Of Wisconsin-Milwaukee, Lubar College Of Business.
What skills is Ed Rivard known for?
Ed Rivard has skills like Disaster Recovery, Itil, It Service Management, Cloud Computing, It Strategy, Data Center, Enterprise Architecture, Business Analysis, Vendor Management, Solution Architecture, Security, Integration.
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