Edrizal B. Email & Phone Number

Jakarta, Id

Jakarta, Indonesia

• Lead and manage a team of system analysts, providing direction, guidance, and support to ensure the successful completion of projects.• Collaborate with clients to understand their business needs, gather requirements, and translate them into technical specifications.• Conduct thorough analysis of client requirements, existing systems, and business processes to identify opportunities for improvement and innovation.• Develop and maintain documentation such as project plans, requirements documents, and technical specifications.• Provide technical expertise and guidance to team members, helping to troubleshoot issues, resolve conflicts, and overcome challenges.• Foster a collaborative and innovative team culture, encouraging knowledge sharing, skill development, and professional growth among team members.• Build and maintain strong relationships with clients, acting as a trusted advisor and strategic partner to drive business success.

Jakarta, Indonesia

• Developing and implementation HRIS (web and mobile apps) for internal and outsourcing employees (Using Internal Application System, Sunfish & Greatday).• Collaborated with other departments to help meet IT needs and properly integrate and secure systems.• Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.• Coordinated IT operations activities to deliver smooth flow of daily business needs.

Greater Jakarta Area, Indonesia

▪ Responsible on multi roles in application support, business analysis, testing QA and deployment▪ Understand business and user request. coordination and discuss with vendor to development application system based on user request▪ Second line application support, resolving incident and communicating solution directly to end user▪ Monitor and respond open tickets submitted through and incident management systems▪ Working with vendor to report and resolve application issue▪ Create document such as user guide and SOP

Jakarta

• Manage IT projects to ensure their success, within defined schedule and directly report to IT General Manager• Work together with IT team members to handle core application system issue to meet required service standards• Manage IT vendors and ensure delivery of quality service• Analyzing user requirements appropriate with business process are constantly evolving• Provide training or socialization for users related to use of system application• Create data report (query/SSIS) based on request from users Project• as Business/System analyst for project data capture (2016).• Build process B2B warning letter and confirmation letter to vendor using SSIS and SQL Server (2017) .• Build process B2B insurance using SSIS and SQL Server (2018).

Greater Jakarta Area, Indonesia

• Handle core application system• Work together with IT team members to handle core application system issue to meet required service standards• Analyzing user requirements appropriate with business process are constantly evolving• Perform UAT and deploy change request or error fixes on the core application system• Ensure user access rights according to company policy• Monitoring and Maintenance database and web server• Documentation related to log error fixes, user manual and project development sytem• Provide training and socialization for users related to use of system applicationProject• as Business/System analyst for project merging GL accounting system (2014) • as Business/System analyst for project merging core application system (eLoan to Confins) (2016)• Create internal company portal using joomla CMS (2010)• as Business/System analyst and implementor project mobile survey (2011)

Jakarta

Design and develop information system for the company