- Carefully extract customer information from sensitive documents to create detailed proposals that will be used to present consumers with comprehensive data.- Identify and develop metrics to best manage the company's internal processes with the purpose of increasing efficiency and productivity.- Routinely master new skills in order to assist various departments and fulfill numerous ad hoc requests in a timely manner.- Effectively relay information to all levels of management and… Show more - Carefully extract customer information from sensitive documents to create detailed proposals that will be used to present consumers with comprehensive data.- Identify and develop metrics to best manage the company's internal processes with the purpose of increasing efficiency and productivity.- Routinely master new skills in order to assist various departments and fulfill numerous ad hoc requests in a timely manner.- Effectively relay information to all levels of management and provide valuable feedback to help improve upon current workflows.- Consistently performed repetitive and routine tasks without neglecting efficiency and accuracy. Show less

- Investigated root cause of issues and bugs before escalating JIRA tickets to the development team.- Provided technical support to various upgrades and enhancements, as well as testing and validating the overall performance of systems.- Analyzed Portal releases to assess the severity of new features.- Created and improve assessment procedures with documentation for new or existing feature sets to use in training.-Connected and verify live systems and maintain a daily log of any… Show more - Investigated root cause of issues and bugs before escalating JIRA tickets to the development team.- Provided technical support to various upgrades and enhancements, as well as testing and validating the overall performance of systems.- Analyzed Portal releases to assess the severity of new features.- Created and improve assessment procedures with documentation for new or existing feature sets to use in training.-Connected and verify live systems and maintain a daily log of any hardware issues.-Provided remote support of hardware and software related issues in a Windows OS environment. Show less

- Assessed and listened to customers purchasing needs and provide recommendations based on automotive requirements.- Maintained contact with customers via email, phone calls and regular updates on promotional offers.- Increased company gross by over $20,000 per month by averaging 10 car sales.