Ed Roden Email & Phone Number

Milwaukee, Wi, Us

Product Manager in the Service Management space.

Milwaukee, Wi, Us

Lead the Technical Change Enablement team, meaning if you want to change your system, it better be documented properly to move forward. We drive for improvement in change success rates and reduced incident and defect issues, whether the change is a traditional deployment or a pipeline deploying multiple times a day.

Supporting the automated driving business unit at Aptiv by driving IT changes. Building a team of IT professionals to support agile business units who need to move faster than a manufacturing company.

(formerly Delphi)Major Responsibilities:• Maintain IT Operating Model for Delphi through transformation and spin-off • Review and transform governance practices within the Delphi IT organization• Lead Process Documentation and Performance Metrics reporting teamsKey Accomplishments:• Managed IT Operating System and transformation, reviewing all touchpoints between domains, functions, processes, and procedures; modified governance model through Delphi spin-off• Mitigated gaps in the IT processes and integrated the processes into the Enterprise Operating System (EOS)• Standardized metrics reporting through improvements and expansion of measurement options, resulting in improved tracking towards corporate vision

I work with Avon Sailboats to promote fishing from a Hobie Kayak with the Mirage Drive. I have a 2015 Pro Angler 12 and a 2016 Outback that I use. I introduce people to the sport and teach fly fishing. This gets families outdoors and teaches them about the environment.

Gillingham, United Kingdom, Gb

Major Responsibilities:• Review and transform governance practices within the Delphi IT organization• Lead improvement efforts surrounding Process Documentation (utilized Signavio for final process repository)• Lead performance metrics reporting and standardization at various levels of the organizationKey Accomplishments:• Defined and established an Architecture Review Board for IT leadership to review and approve roadmaps and standards for the enterprise architecture domains.• As part of an improved outsourcing model, led the effort to design and implement a Service Integration and Management (SIAM) Governance model.• Redesigned Governance Model for centralized IT, using a combination of governance models (TOGAF, CMMI) specifically for the Delphi organization• Supported transformation of Business Facing processes flows to align IT with the business through improved processes and aligned RACI models, reducing the time from demand through portfolio estimation and into the project process, including touchpoints with architecture, program management, delivery, and operations.• Designed new CIO Metrics Scorecard showing IT progress towards Stabilization, Transformation, and Enablement

95877 Bezons, Fr

Major Responsibilities:• Manage storage and backup teams including global right-shored staff for 30 accounts • Perform staffing resource management including project allocation, forecasting, contractor and full-time hiring• Lead team of administrators in North America and India supporting multiple storage technologies including EMC, Hitachi, NetApp, and Dell totaling 6.8 PB of storage• Lead team of administrators in North America and India supporting multiple backup technologies including EMC Networker, Avamar, Data Domain, Symantec NetBackup, and TSM totaling 18.7 PB of protected storage• Review solutions and transition new clients from traditional to outsourced model• Manage $9M budget with $8M in revenue, including hardware purchases and refreshes, licensing, variable staff contractorsKey Accomplishments:• Created off-shore leveraged model with full 24x7 support for both storage and backup teams, separating three levels of support to reduce cost and improve service• Improved backup SLA achievement on accounts by implementation of EMC DPA to improve reporting and improve coordination between teams• Supported transition of 4 enterprise clients into managed services support model of storage and backup• Improved backup support by defining RACI for internal roles and responsibilities of backups with database and Exchange teams

95877 Bezons, Fr

Major Responsibilities:• Manage infrastructure teams, including Virtual, Wintel, Unix, Linux, Storage, Backup, and Monitoring/Tooling for McGraw-Hill Financial and McGraw-Hill Education accounts, including global right-shored staff (>100 staff with 5 managers). • Teams support over 2000 servers and 12 PB of storage.• Perform staffing resource management including project allocation, forecasting, contractor and full-time hiring• Interact with business IT in business units to improve communication, review server operations levels, and oversee on-boarding of new serversKey Accomplishments:• Assumed management responsibility of Storage and Backup Teams in order to better align functions with the business case o Built team unity and direction o Created storage capacity planning and ordering process• Led successful transition of staff from McGraw-Hill to Atos, including right-shoring of Level 1 and Level 2 functions• Led team during Hurricane Sandy data center loss and recovery efforts o Stabilized DR server environment, standing up additional servers for non-DR applications, and managing additional backup of DR environment o Assisted site support with additional capacity at other locations

New York, Ny, Us

Major Responsibilities:• Manage three virtual teams of Wintel, Mainframe, and Monitoring Admins (22 FTEs and Contractors)• Perform staffing resource management including project allocation, forecasting, contractor and full-time hiring• Vendor Relationship Manager for Wipro engagement with Remote Server Administration team• Interact with business IT in business units to improve communication, review server operations levels, and oversee on-boarding of new servers• Technical project management of cross-functional teams, including server, application, and networking• SOX Audit of financial systems• Partner with Governance team to define and produce ITIL process flows and documentation• Support and maintain patch levels of over 2500 Windows infrastructure and business application servers globally, using appropriate change management tools and appropriate ITIL processes• Manage $4M budget including annual server refreshes, software licensing, variable staff contractors, and mainframe contractsKey Accomplishments:• Led successful replacement of mainframe hardware, including migration of storage to new SAN, reducing mainframe budget by $500,000 per year• Assembled effort to outsource the mainframe functions, including RFP, vendor interviews, review, and recommendation• Provided subject matter expertise as server tower lead in corporate outsourcing/business separation initiative ($900M over 5 years)• Implemented Enterprise Patch Management, defining compliance and process for increased patching across the corporation• Assisted S&P business in upgrading from older versions of Windows to current version, moving to virtual environment, and realigning the production and DR environments in the correct data centers• Launched hiring initiative to improve interview and selection of systems engineering candidates• Led agreement of server decommissioning process to standardize across all business units

Troy, Mi, Us

Major Responsibilities:• Manage a team of network engineers located in Westlake Village, California (6 FTEs and Contractors)• Manage the WAN and LAN of 9 international offices and over 175 serversKey Accomplishments:• Led integration of J.D. Power and Associates with McGraw-Hill Companies infrastructure following acquisition by MHC in March 2005• Implemented Disaster Recovery of 78 systems to 2 MHC locations, including servers, SAN, and software purchases• Consolidated telecommunications and WAN achieving over $200,000 in yearly cost savings• Centralized asset management with vendors, including standardized expiration date• Implemented monitoring across the network, including 24x7 phone support for alert management• Built out a new datacenter for the Troy location• Supported multiple expansion and build out of remote office facilities

Started consulting company specializing in small business network and application/database implementation. Customers ranged from home office to multiple location offices.Major Responsibilities:• Sales, marketing, and operations• Design, installation, and support of NT networks (NT 4.0, Small Business Server, and Windows 2000)• Development of databases using Microsoft Access and Microsoft SQL• Web development• Consultation on networking issuesKey Accomplishments:• Design and implementation of an Access database for a jewelry store that managed inventory, appraisals, and repairs.• Design and implementation of a SQL database using an Access front-end for a non-profit to manage membership and mailings, as well as track conference attendance.• Supported network growth and facility move of J.D. Power and Associates Detroit office from 30 to 140 users• Installation and support of network and communications for a two office business (front office and remote call center). Frame relay between offices, Exchange, telecommunications, and call center software.

Bachelor Of Computer Science/Engineering, Computer Science, Mathematics

Master Certificate, Applied Project Management

Mdiv, Theology

Masters Of Science, Management And Leadership, Organizational Leadership