Eli Rodriguez Email & Phone Number

Brookfield, Wi, Us

· Delivered quality service to both internal and external customers across multiple industries by designing, building, testing, and providing hyper-care support for scalable solutions in the Power Platform.· Conducted inventory, analysis, and upgrades of custom web resources for multiple clients, facilitating their migration to the Dynamics 365 Unified Interface.· Collaborated with the development team of a financial services company, actively contributing to evaluations and providing solutions for stories added to each sprint.· Provided ongoing support to various Dynamics 365 organizations across different industries.

Birmingham, Alabama, Us

· Contributed to the successful migration of a Microsoft Dynamics CRM 2015 On-Premises instance to Dynamics 365 Cloud. The project entailed several weeks of evaluating the current system design, identifying requirements, and addressing user and stakeholder issues and pain points. Key activities included redesigning the existing data model to better align with new requirements, performing data migration using an ETL tool, developing training materials to facilitate user adoption, and providing hyper-care support post-deployment. Throughout the project, we maintained a regular sprint cadence and ensured continuous communication with all stakeholders and project sponsors.· Continued to provide Dynamics 365 CRM support by resolving issues, performing scheduled activities, and maintaining data integrity.

Birmingham, Alabama, Us

· Designed and developed Microsoft Dynamics CRM 2015 application, including integrations with internal and cloud software.· Modeled and mapped data relationships; used programming skills to develop or update Microsoft Dynamics CRM 2015 software.· Wrote unit tests and performed integration testing to ensure high application quality.· Assisted with Microsoft Dynamics CRM 2015 system upgrades, patches, and maintained Microsoft Dynamics CRM 2015 system tables.· Developed test plans, including user acceptance testing, and documented test results.· Provided Microsoft Dynamics CRM 2015 support by resolving issues, performing scheduled activities, and maintaining data integrity.· Created and maintained security models, supported report generation, developed user documentation, and trained end-users.· Continued to customize Microsoft Dynamics CRM 2015, solutions, processes, views, and dashboards.

Birmingham, Alabama, Us

· Assisted the Customer Insights & Analytics Team with projects and analysis.· Maintained and utilized database assets used to serve the Customer Insights & Analytics team.· Provided standard data to multiple teams within Infinity.· Communicated with external vendors to obtain data needed for analysis.· Generated and maintained standardized and ad-hoc management reporting.· Assisted with the development of marketing and advertising campaigns.· Customized Microsoft Dynamics CRM 2015, solutions, processes, views, and dashboards.

· Planned, developed, and implemented .Net applications.· Utilized SAP Business One SDK through C# to enhance and simplify user processes.· Administered SQL Server 2008 R2 databases.· Managed network administration tasks, including setting up VPNs and maintaining physical networks.· Provided helpdesk support.

· Provided technical support to users across the facilities.· Maintained hardware and software for all systems and peripherals.· Performed clerical duties.

Bachelor Of Science (Bs), Computer Engineering

Diploma, Informatics