Remote system administration and helpdesk for a managed service provider serving small and medium businesses in the region. Recent projects include complete network replacements at several clients with new firewalls, switches and wireless networks. Also several Exchange Server to Office 365 migrations and some SQL server projects involving deployments and performance tuning. Technologies include Office 365, Hyper V, Active Directory, Sophos and SonicWALL firewalls and Aruba wireless.

Provide secure collaboration service for Intel's customers and vendors working on hardware and software design projects. Technologies include Juniper Pulse SSL VPN, VMware virtualization and Windows and Linux based servers to support SCM, EDA, automated testing and file exchange. -Primary job responsibilities include infrastructure management, VMware administration, storage and backup services, and customer engagement.-In 2014 deployed monitoring software over 5 global sites to collect… Show more Provide secure collaboration service for Intel's customers and vendors working on hardware and software design projects. Technologies include Juniper Pulse SSL VPN, VMware virtualization and Windows and Linux based servers to support SCM, EDA, automated testing and file exchange. -Primary job responsibilities include infrastructure management, VMware administration, storage and backup services, and customer engagement.-In 2014 deployed monitoring software over 5 global sites to collect system utilization metrics for the first time, to assist in capacity planning.-I recently completed a project to automate account management of our HP ILO remote management cards as part of a security enhancement program,-Major initiatives include automated hardware scanning for asset accuracy, global backup audit and additional site deployments, and VMware optimization.-My work also includes frequent collaboration with corporate security and firewall teams to ensure secure access in the DMZ environment. Show less

Delivered $10M in Business Value through the acquisition, roll-out and scale-up of an internally developed cloud-based lab management system. Core member of 3rd level operations team supporting automated virtualization, software-defined networking and out-of-band management to over 50 diverse labs around the world.- Grew a global install base of VMware ESX-based hypervisors from 16 to 250 instances hosting 2500+ VM's across 5 countries in 2 years. Implemented clustered datastores… Show more Delivered $10M in Business Value through the acquisition, roll-out and scale-up of an internally developed cloud-based lab management system. Core member of 3rd level operations team supporting automated virtualization, software-defined networking and out-of-band management to over 50 diverse labs around the world.- Grew a global install base of VMware ESX-based hypervisors from 16 to 250 instances hosting 2500+ VM's across 5 countries in 2 years. Implemented clustered datastores connecting HP C7000 blade systems to multiple EMC VNX and Clarion based storage area networks leveraging VMware vMotion and Storage vMotion.- Worked on the development of operations team tools and agendas used to meet 500% YoY growth objectives. Established documentation framework and process for operational procedures implemented worldwide.-Worked extensively with corporate network engineering and operations to develop designs and process for our self service lab networking and WiFi deployment products offerings. Redesigned VMware server core networks for increased resiliency and improved traffic separation. - Operations Lead and primary vendor engagement contact providing 3rd level support and SLA escalations to Aruba Networks for VPN and WiFi devices and EMC for specialist SAN storage. Show less

Lead IT Support contact for several Oregon site labs, providing physical and virtual Linux, Windows and embedded OS platform resources to Open Source software developers, silicon validation and platform validation labs. -Balanced complex lab needs with enterprise security requirements utilizing fire-walled networks, bastion hosts, KVM-over-IP, centralized patching and Disaster Recovery planning.- Managed support resources for a large validation lab with 50-100 active test platforms plus… Show more Lead IT Support contact for several Oregon site labs, providing physical and virtual Linux, Windows and embedded OS platform resources to Open Source software developers, silicon validation and platform validation labs. -Balanced complex lab needs with enterprise security requirements utilizing fire-walled networks, bastion hosts, KVM-over-IP, centralized patching and Disaster Recovery planning.- Managed support resources for a large validation lab with 50-100 active test platforms plus infrastructure servers, tools development servers and a complex internal network.-Managed Open Source development lab with hardware ranging in size from smart phones to large enterprise servers. - Primary escalation point for supported labs for technical issues. Conducted regularly scheduled customer engagement activities including satisfaction and quality assurance surveys, SLA review and liaison to Global-IT service organizations. - Screened candidates for required technical capabilities and supervised contract employees on day-to-day lab support operations. Show less