Managed ResWoods Wi-Fi Safe Agile project from inception through successful deployment $1.4MManaged the Infoblox waterfall project replacing the DNS, DHCP, IP Network management replacement through all 50 preparatory deployments. $3MManaged the CNI IPC Phone upgrade waterfall project from design through deployment and the primary back up site (Northborough MA and Lincoln RI) $1M

Infrastructure projects: Moving VCE mission critical and business critical applications to Dell/EMC. Moving Tier 2 technical support to a service provider for mission critical and business critical applications.

Manage the planning of the Business Partner Program / R3 Remediation for BI Sales $700K which involved project management plan, communication plan, scope statement, high level schedule high level risks, stakeholder management, resource plan, high level WBS)Administered the change control process for the BI Sales Remediation through Propel R3

Managed project and programs from business case through implementation for $2M - $23M global application and infrastructure programs in the area of Customer Service, Finance, Human Resources, Facilities, Sustainability, IT, Data Center, Communications using Phases and Gates and Agile methodologiesSelection of programs:*Led $2M Mobile Customer Support (Customer Service tickets) Website for Android and iPhone enhancements for both internal and external customers using Agile development methodology. Managed the planning of 8 scrum sprints (Daily scrum, sprint review, sprint retrospective, and assisted the product manager in the readiness of the product backlog.*Managed $23M IT Service Management solution (ServiceNow) from Business Case through 2 phased deployment; 4 work streams (ITIL framework; Incident Mgm’t, Request Mgm’t, Event Mgm’t, Problem Mgm’t and assisted in the development management of Configuration Mgm’t and Price Book (Initiating, Planning, Executing, Monitor and Control and Closing process groups) *Managed $10M “IT as a Service program” – 4 work streams from business case approval throughDeployment. Using ITIL framework for HR, Service Operations, Help Desk and Event Management, (Planning, Executing, Monitor and Control and Closing process groups)*Managed $3-5M infrastructure projects (Information Technology) for the network group replacingCisco switches in 2 data centers, distribution switches in a number of facilities (Initiating, Planning, Executing, Monitor and Control and Closing process groups)*Led the Infrastructure implementation of Global TelePresence (Cisco Teleconference product) at corporate and 3 state installation sites. Solution implemented globally( Initiating, Planning, Executing, Monitor and Control and Closing process groups)

Managing and analizing customer facing project deliverables in IT for Customer Service .

• Analyzed and created process flows of all Shared Services Billing business process within FESCO Finance.• Managed the Outside Funds billing process, recommend efficiency gains and opportunities for automation. Created a user guide for all tasks and systems associated with Outside fund billing process. Outside Funds represented 132M revenue in 2005.• Create a Six Sigma metrics package to measure a $48M software project budget for 4 business channels.• Develop business requirements, business scenarios, triggering process flows, system use cases, test plan and test scripts on 2 multi platform Web projects with a budget of $850K using standard software life cycle management.

• Managed system releases through IT for the Regulatory line of business across the Verizon IT footprint. The 55 midsize billing projects order of magnitude is $3.3m with 35 systems within Verizon’s infrastructure. • Worked with the Business (lawyers and attorneys) to establish business requirements and turned requirements into system specifications. All business changes are Federal or state mandates.

• Managed tasks associated with building operations infrastructure of new data center in Amsterdam, which entailed 3 groups working 8 weeks and $1,628,400 worth of equipment. Program came in on time and on budget.• Developed a plan and implemented a $20M cost savings with software vendor contracts. Delivered savings within 3 months.• Created and managed monthly reporting and metrics presentation for technical VP of Operations. Process was adopted by all VPs using statistical analysis tools.

• Managed the release/business process development of a new internet telecom line of business. Lead IT build-verses-buy analysis and drove the selection of an outside vendor. The vendor solution demonstrated significant savings in IT development costs ($700K vs. $3M) and drastically increased time to market (6 weeks vs. 6 months) for product line, which yielded first year revenue of $3M.• Analyzed/evaluated complex business requirements/models data and /or system requirements that significantly improved processes and workflow in Ordering, Provisioning, Purchasing, Technical Support, New Products, Promotions and Bundled Solutions incorporating feasibility and cost benefit analysis tools. • Developed and implemented business testing strategies. Coordinates and rollouts of large, complex scope. Managed the Operational QA test team for the new back office solution for the line of business

• Developed and implemented worldwide business processes and system requirements for Quoting, Ordering, Purchasing, and Data Management within the disciplines. Successfully managed the SAP installation for the manufacturing plant in Ayre, Scotland, which supported all of Europe. • Lead group of 30 Analysts creating the test scripts and testing the functionality of the system in Ayre Scotland for 10 weeks. Managed all interface processes to insure success.

• Developed national business processes and system development for all lines of business from Quoting through to Manufacturing. • Developed and implemented all business practices for a Point of Sale system (QuickBooks) implemented in the outlet stores at colleges.

• Developed and implemented an on-line business practice tool, which was accessed worldwide. This reduced headcount in publishing and enabled the business to be audited more effectively. The tool enabled the workforce to comprehend and implement the rapid changes required by the business environment.• Created, wrote, and implemented a communication strategy and style guide to give one face to the business readers, and established communication consistency within the business units.

• Managed and trained 4 employees who developed and implemented business processes.

• Analyzed, developed, wrote and implemented business processes and system requirement changes for Quoting, Ordering, Export, Discounts, and Special Product Programs.