Edward Russell Email and Phone Number

Created a new Product Family focused on improving how employees work. Core technologies include ServiceNow, Jira, Miro, and Archer.- Implemented a new Human Resources Portal utilizing ServiceNow’s Employee Center capability. Collaborating with Corporate Communications and Infrastructure Employee Experience teams to design our future Intranet solution utilizing ServiceNow Employee Center and Microsoft Viva.- Established strategy, roadmap and implementation plan to migrate Discover’s Governance, Risk, and Compliance programs from a complex and disconnected set of solutions to a simplified, user-focused solution leveraging ServiceNow’s Integrated Risk Management capability.- Established strategy, roadmap and product principles to reimplement Discover’s highly customized instance of Jira Data Center. Focused on modernizing our solution based on our internal stakeholder needs/feedback and ensuring that we are using the right tool for the right job, we are migrating to Jira’s SaaS solution and implementing a new Portfolio Management solution.

Leading initiatives to expand the value and adoption of Reliability and Automation capabilities across Discover. Key leader focused on Automation, Reliability, and Product Enterprise transformation efforts.Primary focus areas:- Enabling and empowering the "Citizen" developer by expanding the Self-Service automation capabilities of the ServiceNow platform.- Improving and Enhancing the Employee Experience of our Service Management, Reliability and Automation platforms.- Maturing Discover's Monitoring and Observability practices and enabling the expansion SRE teams and practices across the technology organization by providing modern monitoring and automation capabilities. - Modernizing Discover's Configuration Management capabilities to minimize risk as we move to Cloud Ready, Containerized workload across the enterprise.- Establishing a data driven practice and culture within Infrastructure & Operations and Application Development related to Reliability and Automation.

Key Leader within Discover's Technology Operations practice. Accountable for the maturation and efficacy of Discover's Change, Incident and Problem Management processes and First Level Infrastructure and Application Operations support. Key achievements include:- Establishing an Operations Automation team that reduced manual effort needed to manage Operations support by approximately 50% and saved close to $1MM in annual run rate costs.- Established Self-Service automation capabilities to enable Application Development and other teams to manage their own operations, including capabilities for Application Deployments, Environment Administration, and Incident Remediation activities.- Established an SRE practice focused on improving the reliability of our Acquisitions and Authorization and Fraud Systems.- Simplified and improved Change Management processes, ensuring focus on the most impactful and complex changes.- Established new Operations and Reliability reporting capabilities, enabling improved metric availability and leading to efforts to improve Availability and Mean Time to Restore service across the Enterprise.

2015 - 2017: Sr Manager - Application Development - Discover Digital XchangeManaging an Application Development and Support team responsible for Discover's eWallet platform responsible for handling Provisioning, Lifecycle Management and Notification requests between eWallet Providers and Issuers on the Discover Network.2014 - 2105: Sr Manager - Configuration Management and Service Catalog.Managed the implementation of a Configuration Management process and system at Discover. Scope of work included holding workshops to create and document Configuration Management process guidelines and procedures; implementing an advanced Discovery solution; implementing a CMDB; and mapping critical business services for use by other Service Management processes. Additionally, I also manage a team of business analysts responsible for the Service Catalog Management process and reporting.2012 - 2014: Sr Manager - Service Management Tools and EngineeringManaged a team of approximately 20 employees and a Manager responsible for the development and maintenance of Service Management tools for Discover. Tools supported include ServiceNow, HP Asset Manager, HP Service Manager, NewScale Service Manager and HP DDMi.2010 - 2011: Sr Manager Infrastructure Tools and SupportManaged a team of approximately 20 employees and a Manager responsible for the development and maintenance of Service Management and Systems Management tools for Discover. Tools supported include ServiceNow, HP Asset Manager, HP Service Manager, NewScale Service Manager, HP DDMi, IBM Netcool/Omnibus/Impact, IBM Integrated Tivoli Management, CA Workload Automation, IBM Maestro, CA Wily, and CA CEM.2008 - 2010: Sr Manager First Level Monitoring and Operations SupportManaged a team of approximately 20 employees responsible for First Level Monitoring and Incident Management for the Discover Command Center.2007 - 2008: Lead Web Developer2006: Change Management Analyst2004 - 2005: Incident Management Lead