Oversaw the execution of clinical operations and in the recruiting, training, and development of 160 team members. Created, implemented, and evaluated policy, and operational reporting standards. Used leadership, strategic planning, organizational skills, time management, communication and results orientation to meet hospital goals and objectives in support of a 3.6K patient population at a $28M facility with a $5M budget.• Led & prepared group’s transition to a new electronic health record (EHR) system by procuring $100K in digital hardware, and providing a single health record for service members, veterans, and families.• Secured rapid on-site test capabilities that discerned between flu & COVID same day, resulting in 382 members identified 2 days faster and mitigating risks across installation.• Drove tele-health capabilities by linking 6 specialty clinics & 104 healthcare providers enabling 362 virtual appointments, and cutting travel costs by 13%.• Accelerated new appointment line system by beating 1-year procurement delay & securing $84K ensuring patient safety for 12K calls per year…first mobile overhaul in 13 years.• Organized Food & Drug Administration trial for COVID surveillance testing by coordinating with 2 agencies to draft policy, increasing screenings for 750 service members, and halting silent spreads.

Provided leadership and support to more than 600 personnel assigned at the Department of Defense’s (DoD) sole Level 1 Trauma Center, and served as a senior advisor to C-suite executives. Leveraged human capital, resources, and synergized work flow processes across 22 work centers ensuring decision quality information was transmitted to key stakeholders.• Led dynamic team of 200+ personnel capturing 87K emergency room visits and 6K trauma patients…67% of San Antonio’s cases.• Maxed interoperability across 2 medical service platforms and created a 90-day training program for 188 techs, surging capabilities by 200% and advancing the Defense Health Agency’s footprint in San Antonio.• Directed the utilization, development, and training of 390 emergency medical technicians (EMTs), successfully deploying over 100 personnel in support of 5 contingency operations.• Liaised with local hospital to create memorandum of agreements (MOAs) to advance 8 licensed vocational nurse (LVN) candidates into civilian 1-year program, benchmarking practice across 76 medical facilities.• Managed COVID-19 contingency operations by organizing and directing a 30-person team, and standing up external tent screenings, rotating schedules and treating 16K patients in 3 months.• Selected as panelist for Air Force’s Interservice Physician Assistant (PA) Program board by incorporating diverse voice, vetting 140 applicants and endorsing 42 PA students.

Served as an executive team member and advisor to the Chief Executive Officer; delivering $156M in healthcare services. Provided leadership, guidance, and support to 550 service members and civilian personnel in support of a 170K patient population & functional area oversight and subject matter expertise to 166 EMTs across 7 geographically separated installations.• Governed the CEO’s largest Inspection Program, authored SOPs and overhauled the quality assurance of 620 checklist items leading to passing an external audit and the recognition of 13 superior performers.• Synched joint medical services across 4 bases enabling 147,000 ancillary visits and garnering the Army Surgeon General’s Wolfpack award for exceptional teamwork in support of the Army medicine mission.• Authored instruction manual for functional managers, standardizing processes across the Air Force Medical Service and adopted by 5K total force airmen across the enterprise.• Led the operational medicine realignment across 6 bases, developing local transition plans, and increasing capabilities by 17% & audited 197 manning authorizations, correcting 70 issues/gaps; ensuring 100% matched with right skills and position.

Served as an executive team member and advisor to the Chief Executive Officer at Pacific Air Force’s (PACAF) 2nd largest medical treatment facility. Executed an annual $2.8M budget, led 156 personnel, and mobilized human & technological resources to provide installation EMT oversight.• Project Manager for DoD’s largest overseas Special Olympics event in Japan analyzing expectations & using stakeholder feedback to measure customer satisfaction, and strengthening international relationships.• Streamlined 42 process improvement projects saving $103K and 82 man-hours resulting in 2nd consecutive PACAF Surgeon General’s “Outstanding Achievement in Innovation” award.• Directed 24-hour ambulance service covering 39 square miles, led 11 first responders, transported 767 patients & responded to 115 in-flight emergencies that led to 23 patients receiving higher echelons of care.• Partnered with U.S. Naval Hospital emergency services on Okinawa to organize relocation support into new $50M facility by managing the transportation of 15 patients in historic move.

Senior Human Resources Manager, Human Resources Manager, Talent Acquisition Specialist, Section Chief