Edwin Shibu Email & Phone Number

Greater Melbourne Area

Provides Level 1 and Level 2 IT and networking support, including desktop troubleshooting and hardware installation/replacement for server and rack components such as hard drives.Travel to client sites to address and resolve technical IT issues, including hardware upgrades and deployment of desktops, printers, routers, switches, and related devices. Delivering technical troubleshooting expertise across multiple operating systems, including Windows, iOS, and Android. Utilizing strong analytical and investigative skills to identify and resolve issues with a methodical and structured problem-solving approach.

Geelong West, Victoria, Australia

Maintain communication with all parties involved, both internally and externally, such as clients, coworkers, and management.Respectfully interacting with challenging clients to obtain their needs.Enforced coworkers to achieve accomplishments while under deadlines.

Technical support: Aided in webpage design, enhancing user experience as part of the technical team.Market research and analysis: Conducted in-depth research and offered tailored insights and recommendations to inform clients' business strategies.Project management: Led the end-to-end delivery of a complex client project, ensuring deadlines were met and achieving high client satisfaction.

Melbourne, Victoria, Australia

Aided with inquiries, provided directions, and resolved issues promptly, contributing to the overall positive atmosphere at the airport.Leveraged fluency in languages to communicate with travelers from diverse backgrounds, facilitating seamless interactions and enhancing overall journey through the airport.Operated seamlessly with a diverse team of airport staff and volunteers to achieve common goals.Received commendations from passengers and fellow volunteers for exceptional service and dedication.

Hands-On Experience in TryHackMe Labs: Participate in practical, scenario-based TryHackMe labs to develop and enhance cybersecurity skills, with a focus on vulnerability detection and exploitation techniques.Documentation and Reporting: Create detailed cybersecurity reports on completed labs, covering vulnerabilities discovered, methodologies used, and resolution steps to reinforce understanding and document findings.Mentorship and Strategic Learning: Attend weekly meetings with a mentor to discuss cybersecurity approaches, receive guidance on industry best practices, and explore emerging trends and strategies in the field.

Master Of Cyber Security

Specialized Units: Focus on key units like Computer Networks and Security, Ethical Hacking, and Application and Communication Protocol.

Bachelor Of Science - Bs, Computer Science

Foundation in IT and Networking: Develop a solid understanding of IT infrastructure and networking fundamentals, including computer.