Ed Santos Email & Phone Number

California, United States

Salida, Ca

San Francisco Bay Area

Set up and manage a database system to track library inventory. Configure mobile devices to submit relevant asset information into the database. Monitor and troubleshoot the inventory process, provide reporting and analytics.• Archive and Inventory of 4K+ materials at law library of Santa Clara University• Inventory of 10K+ newspaper and other materials at storage warehouse of Stanford University.

Designed, developed, and supported system solutions for business requirements that maximize productivity and cost effectiveness. Collaborated with management and business partners to sensibly prioritize business goals. Oversaw system integrity to comply with evolving security standards, requirements, and best practices.• Streamlined the core IT business processes by implementing a new software solution to replace and consolidate legacy systems for replenishment, inventory planning, and accounting.• Designed and developed a system for simplifying the interface of new store products and update of existing products.• Redesigned the customer return system processes to simplify, enrich the features, and allow for flexibility in policy adherence.• Developed interfaces for real-time credit/debit card, gift card, and electronic check processing.• Implemented system overhauls to comply with PCI standards for credit card processing and storage.• Created code modules to simplify and standardize commonly-used code routines for logging, user-tracking, and reporting.• Designed a system to alert and track customer purchases requiring offsite pickup/delivery.• Scouted and trained new software developers.

Developed, tested, and maintained systems software to satisfy business requirements. Worked with management and business partners to ensure program specifications met the needs of the user community.• Designed and managed the development of a customer loyalty program.• Designed and developed several private-label credit card programs.• Designed and developed a system to manage employee background checks.

Helpdesk support for users of store systems, including back-office and POS systems. Diagnosed store software and hardware problems remotely using Unix, SQL, scripting languages, and other support utilities.