Ed Santos Email & Phone Number

California, United States

Salida, CA

San Francisco Bay Area

• Set up and manage a database system to track library inventory. Configure mobile devices to submit relevant asset information into the database. Monitor and troubleshoot the inventory process, provide reporting and.
• Archive and Inventory of 4K+ materials at law library of Santa Clara University
• Inventory of 10K+ newspaper and other materials at storage warehouse of Stanford University.

• Designed, developed, and supported system solutions for business requirements that maximize productivity and cost effectiveness. Collaborated with management and business partners to sensibly prioritize business goals..
• Streamlined the core IT business processes by implementing a new software solution to replace and consolidate legacy systems for replenishment, inventory planning, and accounting.
• Designed and developed a system for simplifying the interface of new store products and update of existing products.
• Redesigned the customer return system processes to simplify, enrich the features, and allow for flexibility in policy adherence.
• Developed interfaces for real-time credit/debit card, gift card, and electronic check processing.
• Implemented system overhauls to comply with PCI standards for credit card processing and storage.

• Developed, tested, and maintained systems software to satisfy business requirements. Worked with management and business partners to ensure program specifications met the needs of the user community.
• Designed and managed the development of a customer loyalty program.
• Designed and developed several private-label credit card programs.
• Designed and developed a system to manage employee background checks.

Helpdesk support for users of store systems, including back-office and POS systems. Diagnosed store software and hardware problems remotely using Unix, SQL, scripting languages, and other support utilities.