Have successfully opened and ran retail stores for over 35+ years for companies such as Macy's, Eddie Bauer, Gap, Express, and other top companies.-Specialize in recruiting and retaining top talent while also fueling companies growth by promoting associates as desired.-Customer service is my passion thru use of corporate service models, as well as using tools from Success Factors.-Organizational skills key to operational excellence in business. I have a history of reducing shrink through combination of operation improvement while improving customer experience.Specialties: Training team to match their service behaviors to the needs of the customer's needs and not the percieved expectations that have been relayed to them from previous training.This grows sales thru traffic conversion, reduces shrink, and retains top talent as well as customers.