Edward Servello Email & Phone Number

Attleboro Falls, Massachusetts, United States

NEIEP (http://www.neiep.org) provides nationwide training and certification for elevator mechanics. Network Engineers at NEIEP ensure that the organization's communication infrastructure reliably supports course development and instructional activities.

Pascoag, Ri

Performed Windows Server and wired LAN upgrade. Designed and installed Wi-Fi system for business and patient/resident use. Infrastructure improvements include use of VLANs and a multi-port firewall. Also performed staff training in use of Active Directory resources and provided customer with full IT systems documentation.

Burrillville, Ri

The Information Systems Analyst maintains the technology infrastructure for the town administrative offices and municipal departments.The Analyst:* Designs, implements, and maintains the town's wide-area network and Windows server infrastructure.* Ensures that software safeguards and policies are in place to protect data assets from loss/theft.* Oversees physical security of the IT infrastructure and maintains network intrusion prevention measures.* Provides protection against malware, phishing attacks and other exploits using automated systems and user training.* Evaluates new technologies and recommends technologies and products for adoption.* Assesses existing technology assets for re-deployment.* Tracks application licensing and writes system documentation.* Tracks physical IT assets to allow orderly replacement of old equipment, including UPS batteries.* Provides end-user application/OS support and training.

Cranston, Ri

Upgraded server to Windows Server 2008 and updated business applications. Designed and installed an outdoor Wi-Fi system and an open source multi-port firewall with captive portal. Currently responsible for ongoing server maintenance and data backup.

Served as an Identity/Authentication Specialist for several international clients. Managed directory access and content, supporting human and machine LDAP authentication to Websphere application servers, Lotus Notes email, and network infrastructure devices using public key infrastructure (PKI) technology.Worked directly with client's development teams to “directory enable” applications and resolve application access problems.Resolved connection and authentication issues affecting “business to business” applications, successfully averting problems that would impact the conduct of business with the client's customers.Provided guidance to project management teams on the client's directory architecture and content, augmenting the project team's efforts to stay on schedule and within budget.Expanded meta-directory services to accommodate growth from 3 to 20+ directory enabled applications by adding LDAP directory servers and utilizing network load balancing.Managed meta-directory content in excess of 500K objects, ensuring proper operation of North American directory-based applications and compatibility with applications under development.

Member of Server Administration team for several large commercial clients. Managed system security to customer specifications and maintained audit-ready posture.Responded quickly to resolve problems, independently and through multidisciplinary teams, increased overall client satisfaction.Performed “root cause” problem analysis and coordinated team remediation action, increasing the team's productivity and efficiency.Maintained operational stability of key systems through stringent change controls.Established liaison relationship with vendors to expedite hardware repairs of customer equipment. Maintained server purchase, warranty and service records.Proactively managed operating system health/security, addressing known vulnerabilities and ensured compliance with the customer's security requirements.Migrated application servers to latest operating systems and hardware, easing ongoing vendor support of the client's production systems.

IT Technical SpecialistLead specialist for network and server support services in Fluor's New England regional office. Supported 150 end users and 10-15 remote job locations. Responsible for file and print services, user account management, and application and workstation support. Interfaced with vendors to identify and resolve problems. Providing project specifications and oversaw vendor work. Planned and managed construction of new data center, providing 1Gb/s Ethernet core for new servers with dedicated cooling and power conditioning. Resulted in a substantial boost in application performance, enhancing client satisfaction.Acquired, configured and delivered server and network gear to multiple remote job sites around North America. Established liaison role at each job site, enabling remote support of the job site's IT assets and operations. Greatly reduced support costs normally associated with remote sites (e.g. travel costs).Installed Lotus Notes servers and supporting infrastructure. Rolled out Notes client to office population, increasing email capacity, reliability and security.Applied Novell Zenworks product to perform software distribution and workstation inventory.These important functions were implemented without an increase in staffing and positively impacted user productivity.

Lead specialist for network and server support services at Fluor's New England regional office. Worked within a seven member IT team to support 150 office staff and up to an additional 70 users at remote job sites. Responsible for file and print services, user account management, and application and workstation support. Interfaced with vendors to identify and resolve problems. Provided project specifications and supervised vendor work.Planned and managed configuration of a small data facility, provided 1Gb/s switched Ethernet core for new servers with dedicated cooling and power conditioning.Acquired, configured and delivered servers and network equipment to multiple remote sites around North America. Reduced support costs normally associated with maintaining IT resources at remote sites by involving on-site people in data backup and equipment maintenance.Installed Lotus Notes servers and supporting infrastructure. Implemented automated software distribution system to help roll out upgrades and patches to desktop systems.

Managed student aides and maintained quality of public computing facilities. Participated in the design of several open computing facilities at the new T.J. Watson Center for Information Technology. Installed and operated the first non-mainframe file and print service at the public facilities.

Coordinated the activities of 5 technicians tasked with repairing Apple and IBM personal computers for Brown University affiliated faculty and staff. The Workstation team also deployed IBM 6150 RT workstations to the Brown research community.