Ed Sleep Email & Phone Number

• Leading, coordinating, and coaching a team of 8 Consultants and Analysts, through regular check ins, objective setting, performance reviews, and regular team meetings• Set, monitor, motivate and review team and individual objectives and performance• Adaptive resource management and prioritisation based upon business needs• Strategic planning of current and future resource requirements in line with the business forecasting to facilitate key contractual obligations, in addition to supporting revenue forecasting • Construct, review and approve sales proposals and tender documentation, utilising industry knowledge and technical expertise• Conduct scoping exercises for multifaceted customer requirements to ensure client needs are met whilst ensuring a commercial focus• Point of contact, escalation and resolution for any potential calculation issues or enhancements both internally and externally• Leading the collation and review of technical documentation to define requirements and acceptance criteria• Production, review and sign off of High-Level Design and Requirements documentation• Implemented a centralised knowledge repository to assist new team members, track code branches, and mitigate against key man dependencies • Implementing the utilisation of Azure DevOps to collate and manage work across multiple pipelines to ensure a central repository of work is clearly identified with the ability to produce up to date MI

Farnborough, England, United Kingdom

• Managing and coordinating the external supplier tasked with software development, acting as liaison between the clients, developers and senior management, reporting progress and updates directly to the Board• Analysing, coding and maintaining automated member calculations ensuring that any modifications required due to legislative or scheme changes such as cessation of accrual and actuarial changes to the calculation basis are actioned appropriately within required timescales• Providing systems demonstrations to existing and potential clients, showcasing the user interface functionality and providing clear and helpful responses to any queries raised and clarifying client requirements• Designing, coding and maintaining Scheme events including Benefit Statements and Pensioner Payroll Proof of Living• Managing the migration of data from other systems, ensuring field alignment and that anomalies and discrepancies are captured and appropriate remedial actions are taken• Designing and creating bespoke reports to meet the individual requirements of internal and external stakeholders• Providing support, coaching and development training to the Administration Department in respect of systems developments and improvements to aid both smooth implementations and continuity of service• Investigating and resolving administrator issues, undertaking root cause analysis to identify potential ongoing issues and putting in place corrective actions to prevent recurrence• Continually reviewing systems and processes to identify improvements which will save time or cost, with a strong focus on those which will streamline or otherwise improve the client experience• Managing and coordinating a variety of upgrade, enhancement and organisational change management projects, ensuring robust delivery within designated timescales and budgets

Farnborough, England, United Kingdom

• The primary client contact on a range of DB, DC, Hybrid and CARE schemes, responding to and resolving issues and enquiries raised within agreed timescales, ensuring the customer receives high levels of customer service• Responsible for all aspects of the full day-to-day administration of schemes including Annual Events and the maintenance of scheme bank accounts• Designing, creating and implementing calculation spreadsheets for all clients to cover both member calculations and scheme events such as Benefit Statements• Attending Trustee meetings, providing information and advice in respect of proposed changes to schemes, forthcoming changes to legislation and the practical issues encountered in scheme administration• Checking, authorising and mentoring administrators, ensuring compliance, accuracy and seamless delivery• Identifying, designing and realising chargeable large scale project work, coordinating and managing the process to ensure robust delivery within designated timescales and approved budgets

Bracknell, England, United Kingdom

• Implementation of a full data cleansing project for an Enhanced Transfer Value project as part of a larger, client driven, cost saving exercise• Checked and authorised the day-to-day administrative work of administrators and other senior administrators• Designed and created calculation spreadsheets to manage and simplify the process for day-to-day and annual tasks including renewals and annual benefits statement• Undertook manual calculation of DB, DC and CARE benefits

Hemel Hempstead, England, United Kingdom

• Worked on a wide variety of pension schemes ranging from multinational pharmaceutical companies and international banking corporations, to schemes in an assessment period with the Pension Protection Fund• Handled all aspects including Leavers, Transfers In or Out, Deaths, Retirements and Divorces• Undertook work on ad hoc projects including designing spreadsheets to calculate member benefits and manually calculating problem cases• Processed the monthly data feed for the client, requiring the continual update of approximately 6,000 active member records, and the processing and investing of monies with applicable investment companies within strict deadlines• Investigated and resolved any complaints, particularly focusing on those dealing with investment or interest loss• Acted as the retirement specialist on the team, providing coaching and supervising to other administrators and new employees, and personally picking up and managing more complicated cases• Ensured the pensions increase exercise is executed correctly, designing user-friendly spreadsheet tools for the administrators to use• Constructed a test matrix and ensured that new calculation models are analysed for accuracy and delivery• Wrote detailed work instructions for offshoring• Created and maintained version controls for the various calculation models• Reviewed and corrected other administrators' work on pension processes

Watford, England, United Kingdom

Welwyn Garden City, England, United Kingdom