Edson Lopez Email & Phone Number

From agent to leader, I've spent 10+ years mastering the art of customer service, with over 4 years as a supervisor developing teams to meet client KPIs and providing guest with the best possible customer service experience. I'm a hard-working sponge for knowledge, thriving in collaborative environments. I believe leadership isn't about who is at the front, but who is walking alongside. My goal is to empower my agents, by celebrating their wins, and supporting them through every hurdle. Seeing their confidence soar as they overcome challenges and exceed expectations through personalized coaching and a collaborative spirit. I don't just want to lead; I want to empower, fostering an environment where individual efforts fuel departmental achievements and create extraordinary guest experiences.