* Lead cross-functional teams of over 30 professionals across Mexico, Colombia and Central America, within a regional staff of 150+, collaborating closely with diverse departments at clients organizations, successfully delivering a wide range of services to cellular operators, cellular site owners, datacenters and equipment vendors.* Collaborate with senior management to develop and execute strategic plans, optimizing costs while ensuring the highest quality service for clients. Fostered a culture of collaboration, motivation, and team spirit across regional operations acting with a customer service attitude to providing solutions to all parties involved, either internal or external.* Provide commercial and technical proposals to quote services to new and existing clients by reviewing RFQ in detail paying special attention to SLAs and maximizing profit and operations efficiency.* Managing projects of different nature as part of the services delivered to clients from bidding and negotiation to delivery of services and billing, actively monitoring KPIs to maximize efficiency, QoS and profitability.* Spearheaded the implementation of a mobile app to automate on-site data collection for projects requiring extensive data capture, enabling seamless transmission of information to the back office as the initial step in service delivery* Engage with commercial teams from equipment vendors, cellular operators, site owners and datacenters to identify and secure new business opportunities, contributing to company growth and market expansion.* Working closely with finance and senior leadership to manage regional budgets and ensure cash flow efficiency, serving as the internal comptroller for a multi-country and multi-cultural operation.* Manage relations with external contractors ensuring their adherence to corporate philosophy and guidelines.

* Managed telecommunications accounts payable services, including telecom circuit orders, PR/PO creation, and invoice validation to ensure accurate billing.* Provided Customer Service to parties from different nature within the Company or from Clients and Vendors.* Negotiated rates and built strong relationships with origination and termination carriers, ensuring cost efficiency and optimized operations.* Streamlined circuit ordering workflows, improving approval timelines and aligning processes with budgetary goals.* Resolved invoice exceptions and conducted detailed analyses to address billing discrepancies and ensure SLA compliance.* Provided technical and financial support to clients, aligning telecom services with business objectives and budget constraints.

* Deployed and managed VoIP network systems (Nextone), ensuring seamless provisioning and integration of new clients and carrier interconnections.* Conducted engineering analysis of telecom invoices to validate services against contractual agreements and address discrepancies.* Acted as a Customer Experience layer for different departments such as Sales, Routing, Billing and Engineering from either internal staff to clients/providers. * Acted as a liaison between clients and carriers, resolving technical and financial issues to maintain operational excellence.* Designed and implemented solutions for network connectivity challenges, improving performance and reducing downtime.* Managed telecom accounts with a focus on cost accounting, resolving exceptions, and validating credits.

* Professor of Electrical Engineering, Software Engineering & Researcher of Electrical Engineering.* Led the Evaluation for the re-certification process of the Master of Science program in Electronics Engineering.