Edson Lara Email & Phone Number

San Pedro Garza García, Nuevo León, México

- Daily Customer Interaction: Engage with customers via tickets (email).- Product Expertise: Stay up-to-date with Tailor Brands’ products and new features.- Training Improvement: Influence the way training is provided to enhance product knowledge and customer experience (CX).- Service Quality Enhancement: Identify knowledge gaps and problematic workflows to improve service quality.- Main Point of Contact: Serve as the primary liaison between clients and the Tailor Brands team.- Customer Relationship Management: Build and maintain strong relationships by delivering exceptional customer service.- Customer Empowerment: Help customers align their goals and challenges with solutions offered by Tailor Brands.- Team Collaboration: Collaborate with team members to ensure customer satisfaction and provide feedback to improve the customer experience.

Monterrey, Nuevo León, México

- Provided assistance to shoppers via chat and support tickets using Zendesk.- Resolved issues related to orders, deliveries, and account management.- Addressed customer inquiries promptly, ensuring a smooth and efficient shopping experience.- Collaborated with other support team members to escalate and resolve complex issues.- Maintained accurate records of interactions and resolutions for quality assurance.

Monterrey, Nuevo León, México

- Monitoring & Evaluation: Reviewed and moderated content uploaded by users to ensure compliance with community guidelines and policies.- Community Safety: Identified and flagged inappropriate, harmful, or offensive content to maintain a safe and respectful online environment.- Decision Making: Made quick and accurate decisions in content moderation, balancing community standards with creative expression.- Communication: Collaborated with the moderation team to discuss complex cases and develop consistent moderation strategies.- Reporting & Feedback: Provided detailed reports on content trends and potential risks, offering feedback to improve moderation processes.- Cultural Sensitivity: Navigated cultural nuances and sensitive issues in content, ensuring fair and unbiased moderation.Key Achievements:- Successfully moderated +700 pieces of content daily, maintaining high accuracy and efficiency.- Developed and implemented a streamlined workflow for handling high-volume content reviews during peak times.Skills Acquired:- Strong attention to detail and ability to work under pressure.- Proficiency in identifying and handling sensitive content.- Excellent communication and teamwork skills.- Familiarity with social media platforms and online community standards.- Resilience

General Escobedo, Nuevo León, México

- Managed the organization and inventory of raw materials, ensuring efficient stock levels and quality.- Prepared and cooked a variety of dishes, maintaining high standards of hygiene and taste.- Placed orders with suppliers, coordinating timely deliveries to avoid shortages.- Handled cashier duties, including processing payments and managing daily sales records.- Developed and implemented promotional strategies to increase sales and attract new customers.

San Pedro Garza García, Nuevo León, México

- Provided customer support via phone, addressing inquiries, troubleshooting technical issues, and resolving billing concerns.- Assisted customers with account management and service upgrades.- Maintained a high level of customer satisfaction through effective communication and problem-solving.- Processed service requests and handled escalations efficiently.