Edson Lonetta Email & Phone Number

Burnaby, British Columbia, Canada

Responsibilities:- Attend new assignments to initiate the claims process.- Deliver preliminary reports to the insurance representative within 24 hours of the initial inspection.- Determine the services required to mitigate customer losses and prepare cost estimates for each phase of the assignment.- Organize emergency, contents, cleaning, and rebuild.

Richmond, British Columbia, Canada

Worked closely with adjusters using the Encircle program and Xactimate/XactAnalysis software.Monitored action items for effective communication and issue resolution.Utilized Xactimate for entering sketches and scopes.Conducted on-site visits to gather comprehensive information for accurate contents estimates, packing, move-out, move-back, and.

Richmond, British Columbia, Canada

• Provided Project Managers with verbal and email updates and influenced decision-making by providing valuable insights and recommendations.
• Planning for labor needs with dispatch or ask the manager for assistance.
• Streamlined the planning process for labor needs with dispatch or manager assistance, resulting in improved resource allocation and cost savings (vehicle allocation, staff evaluation, procedures etc.)
• Assisted the Contents Manager with departmental decisions, resolved conflicts, and collaborated with other departments, resulting in improved interdepartmental communication and teamwork.
• Ensured a high standard for quality of work was routinely being met and developed new processes to improve quality control, resulting in improved client satisfaction and repeat business.
• Communicated with sub-trades and technicians in a professional manner and influenced them to adopt best practices, resulting in improved overall performance and customer satisfaction.

Richmond, British Columbia, Canada

• Assisted in training and onboarding new team members on the effective use of Restorify and Encircle.
• Completed relevant courses such as the FSRT, Trauma, CPT, HCT, and First Aid Level 1
• Attended and collaborated on ideas during bi-weekly meetings to improve departmental efficiency
• Provided the Contents Supervisor/Manager with feedback and other relevant information about the team or what is happening in the field
• Assisted team members through on-the-job training to improve their skills and performance
• Provided feedback regarding the on-site performance of team members to the Contents Supervisor to ensure a high standard for quality of work is routinely being met

Richmond, British Columbia, Canada

• Safely loaded and unloaded contents from delivery vehicles, ensuring proper handling and protection of the items.
• Assisted customers with the placement and arrangement of furniture, ensuring optimal aesthetics and functionality.
• Monitored and updated job progress in real-time using Restorify and Encircle software.
• Maintained consistent communication with project management teams regarding job status and updates
• Resolved conflicts and issues in a proactive and professional manner to ensure smooth operations and teamwork.
• Exceeded performance expectations by consistently providing detailed and accurate daily job notes.

Vancouver, British Columbia, Canada

• Drove and navigated company van for product transfers between stores, and product delivery to customers
• Responsible for receiving, tagging, and recording merchandise from suppliers
• Balanced merchandise costs including wholesale cost, shipping, import duties, brokerage costs, and currency conversion rates.
• Sorted and transferred merchandise between four locations
• Maintained correct inventory for the company
• Handled large furniture and other merchandise for stock and delivery

Post-Degree Certification In Business Management

Bachelor Of Administration With Major In Foreign Trade