As Senior Field Technician, I am a critical contributor for installing and maintaining and optimizing desktop /notebook configurations at customer sites while providing IT support, positioning clients into a competitive differentiator. I have successfully address essential business issues through continuous troubleshooting, parts replacement, system upgrades and basic deployments, evolving technical capabilities of the business.• Effectively provided 24/7 troubleshooting, restoring routine technical service and equipment problems by analyzing, identifying, and diagnosing faults and symptoms using established processes and procedures.• Instrumental in working with staff on reviewing, troubleshooting, and approving operational quality desktops, notebooks, printers, and associated peripherals (Windows 7, 10 and Mac OS).• Resolve technical issues and maintenance of systems by providing onsite shadowing to Program Field Service Team to ensure 100% accuracy and resolution. • Swiftly diagnosing and correcting end user computing issues in a Windows environment, driving end user satisfaction to captivating heights.

During my tenure as Advance Technician I provided installation, configuration and troubleshooting assistance for core desktop operating systems including Microsoft Windows 10 at multiple Tenet Healthcare Hospitals enhancing business results and driving productivity for the organization.• Commenced coverage for assigned staff at different Tenet Healthcare corporation when requested by Dell Corporation.• Devised and Built PCs with base image and layer additional applications as requested by Tenet IT department, powering innovative and intuitive solutions to meet customer needs.• Accurately serviced computer equipment for end-users, deploy PC peripheral hardware to end-users, and perform a backup of end-user’s data as requested by Tenet IT department improving proper setup and functionality of all computers. • Increased user efficiency and accuracy by formulating user accounts, adding users to different groups, and elevating rights to users with Active Directory as requested by Tenet IT department.

My role as System Administrator Intern, I was valuable team asset in determining network and system requirements, maintaining the integrity of the network, server deployment, and security. Entrenched network continuous connectivity throughout company's LAN/WAN infrastructure.• Proved critical to the One Health IT department by formulating, maintaining, and revising user accounts and access across a wide range of domains and applications.• A differentiator in support of the installation, maintenance, upgrade, and administration of Microsoft Server and PC Administration in the One Health enterprise.• Gained immense knowledge monitoring Active Directory account maintenance, add/moves, group policies and share permissions.• Solely or in a team setting, installed and maintained network hardware and software, analyzed and isolated issues, monitored networks to ensure security and availability to specific users, evaluated and modified the system's performance and identified user needs.