Edson Megda Junior Email & Phone Number

London, Gb

London, England, United Kingdom

London, England, United Kingdom

· Demonstrated exceptional customer service skills by promptly addressing customer inquiries and resolving complaints, resulting in increased customer satisfaction ratings.· Demonstrated the ability to work under pressure and prioritise workload, managing multiple projects simultaneously.· Analysed customer feedback and market trends to identify areas for improvement and implement strategic initiatives to enhance the overall customer experience.· Collaborated with cross-functional teams to streamline processes and improve service efficiency, leading to a reduction in customer wait times.· Coordinated team members to ensure accurate and prompt order processing. · Developed and implemented training programs for frontline staff, focusing on enhancing customer engagement and service delivery.· Assisted in the development of marketing strategies to promote new products and drive sales growth.

Itatiba, São Paulo, Brazil

· Managed credit control for assigned clients, proactively liaising with clients in relation to all finances.· Provided administrative support to the sales team, including preparing sales reports, processing orders, and coordinating shipments to ensure timely delivery.· Assisted in the development and implementation of sales strategies to penetrate new markets and expand the customer base.· Collaborated with the accounting department to reconcile accounts receivable and ensure accurate financial reporting.· Conducted market research to identify potential customers and opportunities for business development.· Closely monitored expenditures, ensuring finances were processed according to financial policies and regulations.· Communicated with vendors and clients to facilitate timely payments and reduce outstanding accounts receivable balances.

Itatiba, São Paulo, Brazil

· Collaborated with Finance, Human Resources, Marketing, and primarily the Sales department, navigating into international trade. This experience ignited my interest in studying International Business Management.· Initiated as an apprentice Office Boy program with a 2-year contract. Showcasing dedication and commitment, within seven months, the company invited me to join as a permanent employee in the financial department, leading to the termination of the apprentice contract and promoted to office assistant.· Recognizing my dedication and adaptability, I was further promoted to the role of Accounts Receivable. This progression allowed me to deepen my involvement in financial processes.· Implemented meticulous payroll management, ensuring accuracy through detailed checklists and rigorous quality review processes.· Collaborated with the sales team to develop tailored solutions for clients, addressing their specific needs and requirements.· Took charge of planning office events, including venue reservations, communication of schedules, and coordination of setup, contributing to a positive and cohesive office culture.· Assisted in preparing presentations and promotional materials to support sales efforts.