Edson Quinas Email & Phone Number

Peterborough, England, United Kingdom

Supervised and planned out daily/ weekly schedule for Field Engineers, meetings with team leaders and stakeholders to ensure clear communication from the executive to project teams.Coordinated executive Field Engineers and up to 7 other teams.Managed all documentation, designed and implemented various documents, monitored email and answered queries for Field Engineers I'm responsible for and as well as other teams we collaborate with like Retail.Utilized MS office to keep track of Data Query reports to help develop new company strategies and spot common queries to determine if more training is needed or if a new system needs to be implemented.Adhere to customer SLA with over 90% success by coordinating order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.Collaborate with team members to ensure targets are met.Reduced expenses by implementing a strategy that allows the team to use less outside resources to meet SLAs.

Peterborough, England, United Kingdom

Leveraged strong product knowledge to educate customers about available options and assist them in making informed decisions.Performed daily administrative functions such as answering calls and emails, scheduling meetings, writing multiple reports and other forms.Provided constant and reliable administrative support to 20 office team members.Assisted the managers by mentoring junior team members, fostering a positive work environment and boosting overall team performance.Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags. Coordinated processing, shipping, and delivery schedules to ensure timely delivery of products to customersMaintained, coordinated and updated the client database, records and mailing lists.Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions

Cambridge, England, United Kingdom

Develop a deep understanding of competition, customers, and key product metrics to help drive engagement Liaise with different department to understand customers needsNegotiated contracts to increase retention quotasFacilitated weekly meetings with the customer service team to discuss ongoing projects, address any concerns or challenges, and celebrate successes.Recognized by management for outstanding performance as a Customer Service Coordinator during monthly performance reviews consistently throughout tenure at the company.Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.Managed high call volumes with exceptional professionalism, ensuring minimal customer wait times.

Cambridge, England, United Kingdom

Raised £500,000 to support families and double our fundraising efforts to reach £1 million, expanding our programs and outreach.Collaborate with team members to understand members’ and families' needs.Provided unwavering support and assistance to members of the IDF, focusing on their overall well-being, mental health, and general wellness.Performed daily administrative functions such as answering calls and emails.Managed and prepared multiple reports, spreadsheets, documents and other forms and handled all social media.Scheduled meetings and managed the calendar, took the meeting minutes and forwarded the minutes via email to all the partners

Cambridge, England, United Kingdom

● Be proficient in every station of the restaurant ● Responsible for training crew members and new starters ● Collaborate with Managers on creating floor plans for the day and running shifts ● Communicate with managers and business managers how to improve the system and crew concerns

Sintra

Learning how the professional world of multimedia works

Bachelor'S Degree, Music, Graduated With Honours

Activities and Societies: football, futsal

12° Ano, Multimedia

Education record