◆ Monitor multiple software applications to ensure Uptime and stability using various tools (Solarwinds, AppDynamics, MS-SQL, BMC Control-M, Powershell, Python, Grafana, InfluxDB)◆ Monthly Windows Patching over 100+ Servers ◆ Operate within strict timeframes to hit daily Federal Reserve-mandated ACH windows◆ Install, configure, document, test, train, and implement new applications and systems◆ Deploy, maintain, and troubleshoot core business applications, including application servers, associated hardware, endpoints, and databases◆ Excellent verbal and written communication skills with the ability to effectively interact with all stakeholders, including senior leadership.◆ Follow/Update detailed run-books laying out daily settlement processes.◆ Familiarity with ITIL and working with multiple ticketing systems (Manage Engine, Jira, Azure DevOps, Freshdesk, Zendesk)◆ Translate technical specifications into clear non-technical requirements◆ Technical documentation (SharePoint, Confluence) testing, training, and implementing new applications and systems and collaborating with internal IT teams◆ Advanced knowledge of windows architecture, including .NET, Windows Server, & IIS◆ In-depth understanding of relational databases◆ Experience with collaborating and coordinating with internal IT teams to resolve application issues◆ Very Strong computer, hardware, software, and analytical skills

◆ Install and configure computer systems and applications within the campus◆ Respond to customer inquiries and assist in troubleshooting and resolving challenges◆ Resolve technical issues related to network interruptions support Ubiquiti Network◆ Actively update, maintain and monitor all aspects of computer networks◆ Update Website/Mobile App with updated Events and Graphics◆ Proactively research new technology that can benefit the Campus◆ Maintain all backups for campus onsite and external◆ Manage Windows Server + Active Directory onsite and Azure AD◆ Manage Vmware ESXI & Hyper-V virtual machines◆ Wirecast LiveStreaming Church Services as well as assist with ProPresenter and Lightkey ◆ Problem Solving, Presenting Technical Information, Process Improvement, Software Maintenance, Network Design and Implementation, Load Balancing and Scalability, Vendor Relationships

◆ Administer and provide support for our application and remotely support clients◆ Monitor server event logs, performance logs, and checking the status of nightly server backups as well as our Application◆ Provide First/Second level technical support to customers, product specialists, and consultants regarding networks/systems◆ Investigate, resolve and close client issues through our ticketing system◆ Resolves complex customer problems and answers questions as well as resolve issues and escalates as appropriate◆ Serve as liaison between the company and customers. Conveys customer feedback to advanced engineers for review and possible technical design review◆ Building, configuring, patching, upgrading and troubleshooting of physical and virtual Windows servers (rack mounts/blades, and VMs)◆ Taking care of backup, off-site Backups, inventory-asset management, DataCenter backups◆ Ensure uptime and performance standards and develop system and product benchmarking and monitoring◆ Experience with Microsoft SQL◆ Experience with IIS◆ Experience with Microsoft Azure◆ Experience with VMware ESXI/ Hyper-V ◆ Experience with performance monitoring and tuning tools, installation, configuration, problem determination, and system recovery◆ TCP/IP and Network setup and troubleshooting◆ Printer & peripheral troubleshooting◆ MSMQ support for TimeClock peripherals

◆ Respond to troubleshooting needs and resolve software problems in a timely, effective, and professional manner◆ Professional application support and training experience, with strong customer service and troubleshooting skills◆ Experience with SQL, IIS, HTML5, and Windows Mobile devices◆ Learn, support, and train end users and clients on an internal application (ODS)◆ Perform systems management tasks such as managing customer expectations, providing system plans, and track work◆ Adapt and learn quickly using technology and applying it to a mail center and distribution environment◆ Excellent communication skills and demonstrated ability to work as part of a development team and independently◆ Install, maintain, and train end users on an inbound parcel tracking application ◆ Installation, problem resolution, and training for new users◆ Provide service management support for supported applications

◆ Teach students how to install, maintain and repair hardware with expertise to troubleshoot, analyze and resolve a wide range of information technology issues◆ Teach students how to configure system software environments including operating system setup, installing and upgrading client devices, managing files, folders and applications◆ Configuring, reconfiguring and managing computer systems and associated networks Offering technical support on-site or via phone or email◆ Solid ability to interact with students through effective communications◆ Excellent observational and analytical skills◆ Instruct students how to install and manage Windows XP, Vista, 7, 8.1, Server 2012 ◆ Instruct students how to obtain Comptia A+ certification.◆ Analyze technical needs and install, configure, monitor Cisco routers, Cisco switches, wireless access points◆ Provide hands-on labs to students on how to take apart computers as well as assemble them. Labs also provide students hands on experience so they can learn effectively◆ Provide curriculum to help students be prepared for A+ certification

◆ Responsible for adding Companies and products to site as well as manage Vendors.◆ Curate products and add them to Site with proper description as well as reviews. ◆ Assist CEO for any tasks or projects needed to be done. ◆ Review Network Security Products and add them to site.

◆ Promoted to positions of increasing authority because of project management and leadership skills◆ Provide exceptional customer service while supporting more than 100+ end users at the university◆ Ensure quick and successful problem resolution by phone and email for all users◆ Increase overall productivity by managing, administering and troubleshooting the university’s data and voice networks, Windows servers and peripherals, desktops, laptops, displays, printers, multi-function devices, smart phones, network and VoIP phone equipment◆ Analyze technical needs and install, configure, monitor and maintain end-user workstations, PC hardware, software, and network devices such as local and network printers.◆ Proactively mitigate security threats by deploying antivirus solution across the network ◆ Set up new inventory system for hardware and software to track accountability, repairs and value of equipment◆ Perform maintenance of personal computers and peripheral equipment to increase end-user productivity; identify problems and provide appropriate solutions in a timely manner◆ Successfully set up, diagnose and repair personal computers ensuring all technical needs are exceeded◆ Provide exceptional customer service while delivering technical assistance to multiple staff, assisting with network access, printing and application software operation◆ Re-image laptops and maintain hardware infrastructure to increase system stability and reduce downtime◆ Collaborate with other departments in creating procedural methods to solve technical issues◆ Recruit and train network and desktop support technicians and help build their expertise in using the core systems within the field◆ Increase end user efficiency by providing software installation, hardware configuration and application support

◆ Provided exceptional customer service while assisting financial and office personnel with hardware and software problems, providing troubleshooting, and owning desktop and network issues to resolution ◆ Installed operating systems and applications and conducted technical training demonstrations to ensure end-users were up to speed quickly ◆ Utilized extensive technical skills to troubleshoot personal computers and peripheral equipment, identifying problems and providing solutions in a timely manner◆ Successfully repaired, serviced and replaced parts, boards and equipment for many computer manufacturers such as Dell, Compaq, Toshiba, Hewlett Packard, Asus and Lenovo◆ Provided Tier 1 and 2 help desk troubleshooting assistance, using Zendesk software for ticket logging ◆ Documented troubleshooting steps taken and provided information to 2nd level support when needed