Edson Kwamet Email and Phone Number
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Edson Kwamet is a Service Delivery Manager at Air Liquide. He possess expertise in international development, international organizations, international relations, diplomacy, foreign policy and 27 more skills. He is proficient in French, English, German and Espagnol.
Air Liquide
View- Website:
- airliquide.com
- Employees:
- 30034
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Data ManagerAir Liquide Jan 2023 - PresentVille De Paris, Île-De-France, France
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Service Delivery ExpertAir Liquide Oct 2020 - Dec 2022Ville De Paris, Île-De-France, FranceManaging day-to-day performance of external vendors to ensure compliance with contractual SLAsMonitoring and analyze SLAs and KPIsParticipating in steering committees with suppliers and propose service improvementsManaging within Cloud Services in a transversal manner any escalations to deliver and maintain a nominal level of qualityInvolved in the resolution of critical incidents (coordination with the various support teams)Analyzing the indicators and propose improvements and help in decision-making to improve performances Acting as Transition Manager to prepare a proper handover from Build to Run
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Service Delivery ManagerDanone Nov 2018 - Oct 2020Île-De-FranceManaging high value and complex IT outsourcing contract for a Network Operation Center Driving synergy across platforms and service towers through implementation of streamlined processes, methods, tools and best practicesDeveloping standards and practices for onboarding new platforms and servicesTracking vendor engagements (both support and projects) -
Incident ManagerBnp Paribas May 2017 - Nov 2018Région De Paris, FranceAssisting the technical teams to restore critical service operations as quickly as possibleMonitoring Service Level Agreements (SLAs) of incident ticketsOptimising support processesManaging Incidents and Major IncidentsReporting to the business -
Helpdesk ManagerEngie It Nov 2015 - May 2017Paris Area, FranceManaging the daily operations of ENGIE IT Service DeskProviding ongoing monitoring of IT production systems including identification, resolution and escalation to proper servicesReviewing incident tickets for content, proper routing, first-call resolution, opportunities for first-call resolution and timely closure -
Knowledge Manager /Team LeaderGroupe Seb Apr 2014 - Nov 2015Paris Area, FranceBuilding, updating and maintaining a knowledge baseInterviewing technical experts and documenting information (workarounds, dependencies, non-standard or unusual solutions, etc.)Managing a team of 10 multilingual IT Helpdesk operators specialized in incident and request management -
Ceo And Co-FounderConnectix Sas Jan 2013 - Apr 2014Paris Area, FranceMarket research and business development for an e-commerce website
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Project ManagerUnido May 2010 - Dec 2012Abuja, NigeriaInitiating, planning, executing and monitoring projects in accordance with specifications set by international organizationsBudget management of annual work planIncreasing media visibility of a UNIDO programme -
Associate Research OfficerUnited Nations Office On Drugs And Crime (Unodc) Aug 2008 - Dec 2009Kampala And ViennaTechnical and financial monitoring of crime related projects in African countries Compiling information and writing progress and narrative reports of a UNODC’s programme -
Communication And Press Relations ManagerMaxyma Public Jun 2006 - Mar 2008Paris, FranceExecuting a benchmarking project, whose results were implemented in the 6,000 branches of the client. Developing various communication tools and promotional materials for clients from private sector and civil society organizations.
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InternshipUnodc Jan 2006 - May 2006ViennaConducting research and drafting parts of a project document, which was successfully funded by the Economic and social council of the United Nations.
Edson Kwamet Skills
Edson Kwamet Education Details
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International Relations And Affairs -
Political Science
Frequently Asked Questions about Edson Kwamet
What company does Edson Kwamet work for?
Edson Kwamet works for Air Liquide
What is Edson Kwamet's role at the current company?
Edson Kwamet's current role is Service Delivery Manager.
What is Edson Kwamet's email address?
Edson Kwamet's email address is ju****@****ahoo.fr
What is Edson Kwamet's direct phone number?
Edson Kwamet's direct phone number is +336515*****
What schools did Edson Kwamet attend?
Edson Kwamet attended Diplomatic Academy Of Vienna, Albert-Ludwigs-Universität Freiburg Im Breisgau.
What are some of Edson Kwamet's interests?
Edson Kwamet has interest in New Technologies, Music, Disaster And Humanitarian Relief, Sport.
What skills is Edson Kwamet known for?
Edson Kwamet has skills like International Development, International Organizations, International Relations, Diplomacy, Foreign Policy, Capacity Building, Ngos, European Union, Civil Society, Political Science, Politics, International Trade.
Who are Edson Kwamet's colleagues?
Edson Kwamet's colleagues are Dariusz Słowik, Bachir Idrissi Ouadghiri, Vignesh Sekar, Florent Viné, Nilton Ikai, Fabien Valbrecq, Marie Larsen - Booth.
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