• Solid experience in the technology area, working in the market for over 17 years. • Extensive Knowledge of administration of Novell Servers, Windows 2003, 2008 and 2012 Server.• System virtualization using Hyper V.• Knowledge Storage implementation, VoIP PBX Avaya, PBX 3CX• Knowledge ERP TOTVS implementation, CRM, ECM/BPM • Management of backup tools ARCserve, Symantec Backup Exec 11d and Barracuda Yosemite, Symantec Endpoint Protection and Kaspersky anti-vírus • Implementation of ERP TOTVS modules, managing projects of implementation and administration of the complete system, providing support to users; MasterSaf system deployment, monitoring the entire process, complete management system providing support to users. • Solid knowledge in all Windows platforms and all versions of Microsoft Office package. • Strong knowledge in hardware including printers, cables, switches PoE HP and CISCO, Firewall Dell SonicWall, all part of maintaining the infrastructure. • Complete administration of IT, managing of all support analyst team, organizing daily tasks and controlling the quality of services provided by the Helpdesk department. • Full support to users, solving daily problems, providing training and removing doubts. • Administration of the all structure of Fixed and Mobile Telephony. Managing contracts with service providers and negotiating the best rates to reduce communication costs. • Support to the SAP system, participated in the project to upgrade the system versions from version 4 to version 5, I managed the entire deployment of infrastructure by which we mean the settings on each company's equipment.• Implementation system Zabbix monitoring system, Active Directory, DNS, DHCP, GPO'sSpecialties: Excellent negotiator, leadership, cost reduction, work under pressure