Edson Okuma, Pmp, Itil Email & Phone Number

State Of São Paulo, Brazil

• Led Digital transformation for some organizations using Data Analytics through a Cloud SaaS environment supporting business process improvements.• Led a matrix Software team delivering SaaS products in Latin America countries including Big Data, Analytics, Ciber Security, Asset Performance Management and Operations Optimization solutions for customers´ Power Generation critical environments.• Implemented Cloud solutions for IT infrastructure and systems providing analytics analysis based on customer data for their strategic and operations decisions for a plant stable and performance optimization.

• Led a Latin America Engineer team responsible for delivery control centers projects for Utilities and Oil & Gas customers. Implemented SCADA and EMS/DMS (real time) mission critical systems with IT infrastructure environments (servers, network, security, storage, backup system, etc.).• Delivered strategic projects and systems customizations under expected costs and time. Ensured 99% of availability for mission critical systems and infrastructure during warranty and support period.• Increased 10% of team productivity by a recurrence activities control process implementation, scope and deliverables management tools, weekly project progress meetings and restructuring the team focusing on schedule, cost and quality improvement. Implemented a Change Management process to minimize impacts in Customer production environment.

• Led strategic IT direction for IT business organizations in 9 Americas countries. I led a multidisciplinary team that managed different server solutions (Intel/Linux/Solaris/AIX), network devices (Cisco) and databases (Oracle/SQL), besides 1MM batch executions from strategic business systems.• Processed 28MM online transactions per month for 4MM users in 400m customers from 4 Latin America countries, ensured employee’s benefits, expense management and pre-paid solutions to those customers. • Improved operation and monitoring process for more than 450 equipment´s inside our Datacenter through new processes and tools implementation to ensure strategic IT environments availability and stability. Solved and improved duplicated environment and contingency issues by new technologies implementation and updating the environment technology.• Reduced OPEX costs in 15% through suppliers’ contract renegotiation and 10% through resources restructuring and services renegotiation.

• Led a Project Manager team delivering IT solutions that includes IT infrastructure (phone solution like DAC/URA/Recorders, network, servers, users´ desktop and cloud solutions) and omnichannel, mobile app, and automation (RTI) systems, for contact center, telemarketing sales, back-office billing businesses.• Reduced OPEX costs in 10% by restructuring Project team and implementing better project control process, besides an organizational cost reduction in for about R$5MM through sites consolidation and reduction and systems automation reducing operation AST.• Implemented a service delivery quality improvement process through a better scope and deliverable control using an in-house Jira-Web tool.

Led a multi-geographical team distributed in 12 Latin America, Africa and Middle East countries. Restructured organization exchanged resources and used external suppliers reducing operational costs in 15% annually. Delivered IT services under SLA’s and increased user satisfaction in 30% at General Motors (GM) and GMAC offices, through new processes for end user support and datacenter infrastructure management. Improved monthly IT services revenue in 10% negotiated and sold new support services and new solutions for IT infrastructure environment. Increased IT services quality from 79% to 98,5%, became first region that achieved agreed SLA’s, defining and implementing standards support processes and new tools based on ITIL best practices and global standards. Improved customers end users productivity for about 20% after 7.000 workstations and notebooks refresh implementation in Brazil, Argentina, Uruguay, Chile, Ecuador, Venezuela and South Africa.

Managed GM regional PMO and 35 Project Managers, ensuring Project Portfolio delivery with more than 100 regional and local IT projects, with total budget for about R$ 7M.Increased EDS services results for about 90%, leading 20 Project Managers in a regional program that implemented and transformed process and new tools based on ITIL best practices and aligned with global directions. Improved customer end user productivity in for about 15% implementing new ERP SAP Telefonica infrastructure (servers, storage and backup new solutions), besides managed a Basis function restructuring process that creates new apps functionalities.

Reduced annual costs in 10% restructuring organization and renegotiating suppliers services agreements, in addition to manage all contracts within all customer leadership levels. Ensured 97% SLA’s achievement, managing centralized support teams and services providers in all Brazil states, providing all infrastructure (servers/network/security/mainframe/satellite) and systems (Lotus Domino /EDI/Web) support.Reduced for about R$ 50m per year in resources in 440 Brazil GM dealers, implementing new infrastructure for new WEB applications to access GM mainframe systems and integrate both systems.

Organizational Design For Digital Transformation, Computer/Information Technology Administration And Management

Master Of Business Administration (Mba), Business Administration

FGV-EAESP

Bachelor, Business Administration With System Analysis Specialization