Edson Rezende Souza Email & Phone Number

São Paulo, Sp, Br

São Paulo, Brasil

- Educational Consultant (PJ) responsible for the CLOE-Camino Institution account, generating new business for Educational Institutions in the national territory for the adhesion of a state-of-the-art digital education platform, focusing on BNCC, Bilingual Education and Socio-emotional Education.- Conducting specialized consultancy in training, quality management and corporate and professional education for SMEs and providing services to Sebrae SP.- Developer of academic content for the construction of online undergraduate and graduate courses in sales management, digital marketing, entrepreneurship, business, quality management and crisis management for UES Enap, Celso Lisboa Educacioal, Unisal among others.- Producer of video classes in a professional studio and remotely using applications such as Loom, Canva and AI applied to Education.

Remote

I was responsible for managing a portfolio of corporate education projects varying in size and complexity across different industry sectors.Generated Results:Leadership in managing corporate educational projects, significantly improving the billing processes and client-company negotiations, as well as in securing new high-value business.Notable in acquiring and consulting on new projects, utilizing AI and Jira to optimize delivery and agile management of projects, increasing customer satisfaction (CSAT) by 20%.Expertise in agile project methodologies, supporting from the conception to the delivery of e-learning courses and training management, aiding development, sales, and marketing teams.Skills Developed in this Role:Project management, risk management, results monitoring, negotiation, consulting, and agile methodologies, training management, e-learning, corporate education, training methodologies, communication.

São Paulo, Brazil

I coordinated and supervised the Training & Development (T&D) team in implementing training programs, creating a knowledge base on platforms like Notion and Helpjuice to develop the soft and hard skills of our sales and customer service teams.Achievements:Effectively managed the T&D area using agile methodologies, achieving a 40% increase in customer retention and a significant reduction in churn.Innovated training quality with the creation of "Byjus Flix," a platform for continuous learning featuring short videos in a microlearning format.Skills and Competencies Developed in this Role:Coordinated teams, managed training and quality, managed projects, developed learning and growth strategies, applied agile methodologies, implemented 6 Sigma and COPC, created metrics and KPI indicators, and utilized new educational technologies.#BYJUSFutureSchool #EdTech #ExcellenceInTraining #TransformingEducation #coordinator #training #elearning

Rio De Janeiro - Brazil

I developed specialized consultancy in coordination of training and CX and CS projects in building personas, mapping the customer journey and developing the pillars of Customer Experience and Customer Success, in addition to promoting CX and CS ideas and solutions for the companies served.Survey of CX indicators, predominant organizational culture, surveys and in-depth interviews with senior executives and focus groups from front and back teams to build your customers' journey and experience. Development of surveys to measure and monitor the company's customer experience and survey CX and CS indexes.Support for technology companies, among others, such as Zeiss, Delloite, Totvs, TIM and XP (Suno).Also, T&D management, mapping processes, needs assessment, learning paths based on interviews with directors, managers, coordinators and employees, guiding best practices to obtain high performance results in teams focused on results.Application and mentoring in the use of agile methods for training management and success in CX and CS.BEST RESULTS:- Conducting successful structuring projects for T&D areas, generating rehiring for new projects and recommending consultancy work to new clients with a 15% increase in portfolio- Expanding my expertise in managing acculturation projects and customer experience/success (CX and CS)- Practical development of soft skills related to emotional intelligence, time management, negotiation with clients, resilience, sense of ownership.- Learning and increased practical experience working as an individual micro entrepreneur.

Sao Paulo

Jaguar Land Rover is the largest car manufacturer in the United Kingdom. The company has over 37,000 employees worldwide and markets its products in over 170 countries.Master training advisor, worked in the development, tropicalization and application of training and education for managers and sales teams, customer service and after sales. Developed customer relationship actions of the premium luxury segment through training and workshops. Aplication of Train the Trainer materials and courses received in UK;I worked in new product launch events in Brazil and Latin America, providing training in Portuguese, Spanish and English languages.Results obtained in the company:- Higher retention rate of the work techniques and personal skills of the trainees through the use of teaching methodologies such as storytelling, mentoring, coaching and design thinking obtained in trainings at the head office of England and the Training accreditation methodology;- Improved profitability and customer retention in the dealer network through the application, by the trainees, of the techniques and experiences arising from the training;- International Trainer Accreditation certification - Training methodologies currently used by companies such as Jaguar Land Rover,Oracle, Phillips and BMW Motors.

Sao Paulo

• Extensive experience as a university professor and tutor in both on-campus and online undergraduate and postgraduate courses.• Developed and implemented practical class content, including video lectures, for Administration, Entrepreneurship, Business, and Marketing courses.• Contributed to academic and pedagogical meetings to develop syllabi and lesson plans.• Demonstrated professional conduct and effectiveness in the classroom, delivering engaging content with excellent results in lesson retention.• Provided guidance as a Course Conclusion Work advisor..Other activities:- Entrepreneur's week development- Professor for Postgraduate Courses.- Entrepreneurship Expert.

Sao Paulo

Working as Business Partner at Quantium Solutions in the GMB project coordenating the General Motors training academy project and conducting studies of new face-to-face and distance training technologies with Universities and companies specialized in the educational area using the 70:20:10 method (Learning Model).High specialization in educational programs using andragogy methodology and use of active learning methodologies, bringing great results in the practical application of the content learned by students, when they return to their professional activities from their work routine.

São Bernardo Do Campo, Sp

Work with Corporate Sales, acting as a sales executive for international companies such as Volkswagen do Brasil and several spare parts makers such Benteler, Parker Hannifin, Gestamp, Bosch, ZF Sachs. I was responsible for the development and management of new businesses, search for new market niches, analysis of competition and management of current and new projects in the areas of engineering and development of the main customers, pricing, budgeting and negotiation.Results during my performance: Increase of new business by 21%, and 8% improvement in logistics through participative management with the areas involved in Mangels and customers and carrying out post-sales actions with customers through technical visits and differentiated relationships.

Santo Andre-Sp

> Key Account Specialist in B2B market - Commercial negotiations with automakers such VW, Mercedez-Benz, Volvo, Scania, Cummins and MWM International Engine.> Experienced in price formation, commercial negotiation, management reports in sales results and marketing strategies.Results:Significant improvement in the customer satisfaction through personalized monthly visits resulting in an 8% increase in the loyalty of the corporate client portfolio and a 12% increase in the company's revenue in new projects.

São Paulo, São Paulo, Brasil

Responsible for developing automotive repair studies, monitoring crash tests of vehicles being launched by Brazilian automakers, developing reports related to repair techniques after the test and creating data for inclusion in the claims measurement program used by insurance companies.Support the training area by developing handouts and technical manuals for automotive repair studies.

São Bernardo Docampo, São Paulo, Brasil

Responsible for operationalizing technical training, adjusting content from Japan, controlling and distributing booklets and technical manuals for vehicle componentsSupport in technical skills award events for the brand's technicians at Brazilian level Review of technical material and manuals in English received from Japan with business partners,Working in the classroom with the instructor engineers offering operational support during the implementation of the courses.

Pós-Graduação Lato Sensu - Especialização, Marketing

Activities and Societies: Grupos de estudo e desenvolvimento de marcas no desenvolvimento de TCC. Especialização em Administração de.

International Module In Project Management, Área De Estudo Project Management - Entrepreneurship

Master´S Degree In Administration, Project Management & Entrepreneurship, Capes 5.

Activities and Societies: Development of studies on entrepreneurship, creativity, strategic management and marketing with students.

Planejamento, Implementação E Gestão Da Educação À Distância - Pós-Graduação-, E-Learning E Ead

Activities and Societies: . The Distance Education Planning, Implementation and Management Course, at the Lato Sensu Postgraduate level.

Bacharelado, Administration, Capes 5.

Business adminstration - graduation