Edson Rodrigues Email & Phone Number

Based In Lisbon, Portugal

Based In Lisbon, Portugal

Support all designated CDMA/GSM Operators in the EMEA, CIS and PALOP countries, during pre & post launch phases of network certifications of Axesstel devicesWork closely with Telecom Operators (Engineering and Sales teams) to understand their needs and requirements for devices manufactured by AxesstelManage R&D resources on-site during Axesstel's device certifications and tests (Customers premises)Liaise with the Axesstel, Inc engineering teams located in China, Korea and U.S. to… Show more Support all designated CDMA/GSM Operators in the EMEA, CIS and PALOP countries, during pre & post launch phases of network certifications of Axesstel devicesWork closely with Telecom Operators (Engineering and Sales teams) to understand their needs and requirements for devices manufactured by AxesstelManage R&D resources on-site during Axesstel's device certifications and tests (Customers premises)Liaise with the Axesstel, Inc engineering teams located in China, Korea and U.S. to help resolve issues related to Software, Firmware & Hardware of Axesstel’s devices managing the R&D team's resources at Customer siteAssist the CDMA Lab and Field testing in the Operators facilities (located in operator facilities, Poland, Sweden, Norway, Ukraine, Russia, etc and leasing with the engineering teams from China, Korea and U.S.)Perform remote or on-site troubleshooting to identify issues and solutions on CDMA, GSM, 3G and M2M devicesWrite requirements for tools used for device testing or Customer (End-User) device auto-firmware upgrade tasks (ex.: firmware upgrade of devices, driver auto-installations)Collect debugging logs from devices to assist Axesstel's R&D teams to identify and fix issues in a timely manner, this includes analysis of the data collected and filtering non-issuesAssist the Customer pro-actively testing any issues that relate with Axesstel devices using (for example) router CLI (Command Line Interface) performing End-to-End testing, Qualcomm QMI QoS FLO, SIP, RTP, TCP, UDP, IP)Test device golden samples or prototypes (ex.: routers, modems, smartphones, GSM M2M alarms, etc.) with the goal of identifying issues early and suggest improvements directly to R&D Show less

Sintra, Portugal

Responsible for Terminal Evaluation/Testing, problem identification and its reporting.Ensure that best practices are researched and applied to device testing and validation of performance criteria.Work with handset vendors to ensure product compliance with CDG and OMA standards bodies and guarantee the interoperability between CDMA Terminals and Zapp’s CDMA 450Mhz Network (BTS, BSC, PCF, PDSN, MSC, AN-AAA)Hardware and Software reporting during the Pre-CDG3 processRF Evaluation… Show more Responsible for Terminal Evaluation/Testing, problem identification and its reporting.Ensure that best practices are researched and applied to device testing and validation of performance criteria.Work with handset vendors to ensure product compliance with CDG and OMA standards bodies and guarantee the interoperability between CDMA Terminals and Zapp’s CDMA 450Mhz Network (BTS, BSC, PCF, PDSN, MSC, AN-AAA)Hardware and Software reporting during the Pre-CDG3 processRF Evaluation and Comparison tests with golden samples verifying testing conformity (CDG3 Testing)Optimization of processes regarding 450Mhz CDMA Terminal repairs and refurbishEnsure custom and proper configuration and optimization of laptops used by the Network Optimization Teams and Terminal Support teams during all field testsCreation of test scripts and custom tools (Visual Basic) to meet the test needsClose work with Marketing while specifying, developing and customizing future products Show less

Planning and implementation of Zapp’s Contact Centre “Zapp – Professional Solutions”Team Leader in Zapp’s Customer Service for CDMA and Trunking CustomersSupport the Customer Service Manager in the definition of processes for Customer ServiceSupport the After Sales Team promoting training sessions, both technical and behavioral streamsCreation of Quick User and Troubleshooting Guides for Mobile Phones, M2M devices, Modems and Routers (CDMA Technology)Development, testing and… Show more Planning and implementation of Zapp’s Contact Centre “Zapp – Professional Solutions”Team Leader in Zapp’s Customer Service for CDMA and Trunking CustomersSupport the Customer Service Manager in the definition of processes for Customer ServiceSupport the After Sales Team promoting training sessions, both technical and behavioral streamsCreation of Quick User and Troubleshooting Guides for Mobile Phones, M2M devices, Modems and Routers (CDMA Technology)Development, testing and implementation of a CRM application in MS Access 2003 + VBA to manage the Contact Centre (contact history, customer digital document archive, CPEs management); also being used by the Customer Representatives in the Contact Centre, a different front-end was developed to provide real-time data and reports to other areas of Customer Care (ex.: Billing, Provisioning, Collections, Fraud) Show less

Data oriented Team Leader for Telepac and Sapo ADSL ISP's Support to Customer Service Manager and Representatives Customer Support for ADSL and analogs Internet AccessCustomer Support for PT Wi-Fi Hotspots network nationwideTechnical training for Data Support Representatives