Ed Spilker Email & Phone Number

Troy, Michigan

Information Technology TechnicianDiligently performed all functions associated with helpdesk system and user support. Assisted users as well as Network Administrators in all aspects of daily operation.

General Motors Tech Center

The Executive Liaison position is a Customer Relationship Specialist (CRS) role within the BRC Business Unit in GM CARS organization. This position is intended to provide customer service for extremely complex & unique cases escalated from high level GM Executives.

Det

The Executive Liaison position is a Customer Relationship Specialist (CRS) role within the BRC Business Unit in GM CARS organization. This position is intended to provide customer service for extremely complex & unique cases escalated from high level GM Executives. Job Roles & Responsibilities:• Receive, own, & manage new & existing GM customer cases that have been escalated to a GM Executive• Gather any/all details with regards to the customer’s concern from multiple systems… Show more The Executive Liaison position is a Customer Relationship Specialist (CRS) role within the BRC Business Unit in GM CARS organization. This position is intended to provide customer service for extremely complex & unique cases escalated from high level GM Executives. Job Roles & Responsibilities:• Receive, own, & manage new & existing GM customer cases that have been escalated to a GM Executive• Gather any/all details with regards to the customer’s concern from multiple systems, parties, etc and be able to digest and organize the information for presentation• Organize all facts, information, and insights regarding the customer’s situation into a “business case” that can be presented to GM Field personnel, GMCARS Management, and GM Executive Staff.• Establish & Maintain strong working relationships with GM Field personnel by presenting above mentioned facts & business case information in a balanced, objective, & business savvy manner.• Establish & Maintain good working relationships with GM Dealers• Follow Existing Business Unit rules & guidelines, and make appropriate & necessary adjustments• Understand & abide by the GM Warranty & Service Policies & Procedures• Work on-location in the GM World Headquarters side by side with the Senior Executive Leadership Team, including the Global VP of Vehicle Quality & Customer Experience• Receive Inbound Phone calls & e-mails from customers, dealers, field personnel, and GM executives• Receive work direction and case/process counsel & coaching from GM Performance Manager for BRC Executive Assistance Team Show less

General Motors Company, Detroit

Gm Companies, Detroit

Information Technology TechnicianDiligently performed all functions associated with helpdesk system and user support. Assisted users as well asNetwork Administrators in all aspects of daily operation.• Consistently received high customer satisfaction ratings based on helpdesk surveys and unsolicited email.• Supported the wireless network access and user remote network access (RAS). Patiently and competentlyassisted users in distant lands gain remote access.• Monitored… Show more Information Technology TechnicianDiligently performed all functions associated with helpdesk system and user support. Assisted users as well asNetwork Administrators in all aspects of daily operation.• Consistently received high customer satisfaction ratings based on helpdesk surveys and unsolicited email.• Supported the wireless network access and user remote network access (RAS). Patiently and competentlyassisted users in distant lands gain remote access.• Monitored and executed backups and restores of critical data. Assisted in implementation of global backupsolution. Monitored backups in numerous countries; verified data and sent out weekly reports.• Designated as Administrator of all customer portals: DaimlerChrysler/Ford Covicint, GM Supply Power,Hyundai, Nissan and BMW. Responded to all customer audits and assisted users with daily use and access.• Conducted training for users as well as IT Department. Provided complicated training in houseresulting in higher satisfaction and significant savings. Show less

Information Technology TechnicianDiligently performed all functions associated with helpdesk system and user support. Assisted users as well asNetwork Administrators in all aspects of daily operation.• Consistently received high customer satisfaction ratings based on helpdesk surveys and unsolicited email.• Supported the wireless network access and user remote network access (RAS). Patiently and competentlyassisted users in distant lands gain remote access.• Monitored… Show more Information Technology TechnicianDiligently performed all functions associated with helpdesk system and user support. Assisted users as well asNetwork Administrators in all aspects of daily operation.• Consistently received high customer satisfaction ratings based on helpdesk surveys and unsolicited email.• Supported the wireless network access and user remote network access (RAS). Patiently and competentlyassisted users in distant lands gain remote access.• Monitored and executed backups and restores of critical data. Assisted in implementation of global backupsolution. Monitored backups in numerous countries; verified data and sent out weekly reports.• Designated as Administrator of all customer portals: DaimlerChrysler/Ford Covicint, GM Supply Power,Hyundai, Nissan and BMW. Responded to all customer audits and assisted users with daily use and access.• Conducted training for users as well as IT Department. Provided complicated training in houseresulting in higher satisfaction and significant savings. Show less