 Manage schedules, payroll, development, and training of 15 person team between 5 departments in 2 locations  Oversee annual service and retail sales of over $1,000,000 providing 50,000 services to guests  Implement inventory, cash management, customer relations, and maintenance policies and procedures  Supervise facility management including office space development, daily maintenance, project bidding, cleaning company, phone system, and IT infrastructure Create and implement marketing strategies and develop outreach initiatives for Columbus market Plan retail and charity events including Earth Jam Fashion Show, Beauty for the Cure, Beauty for the Earth, and Holiday Event raising more than $50,000 for charity and $35,000 in retail sales.

After completing the assignment of setting up the Financial Aid Department at the Aveda Institute Los Angeles, I moved back to the Aveda Institute Columbus into the Financial Aid Department. I applied for the Operations Manager position when it was posted.

 Implemented the Title IV Financial Aid Department at Aveda Institute Los Angeles Acted as Primary Destination Point Administrator responsible for enrollment, training, and upkeep of 7 Financial Aid Counselor credentials within Department of Education systems  Adhered to Policies and Procedures set by State Board of Cosmetology, National Accreditation Commission of Cosmetology Arts and Sciences (NACCAS), and Department of Education Awarded more than $1,500,000 in loans and grants for incoming students while educating families about loan obligations and repayment terms Completed Fundamentals of Title IV Administration Training in Chicago, IL

 Created Unifocus Guest Satisfaction Survey used by the Aveda Institute Columbus, Chapel Hill, and Los Angeles Developed position of Salon Concierge with a focus of ensuring high customer satisfaction and responsible for accurate student service levels and pricing inside POS system Managed call center with 4 team members receiving 1000 calls per week with missed calls of less than 10%