Psychiatric mental health nurse practitioner providing direct outpatient care to a diverse patient population in DC, MD and VA.

Outpatient Psychiatric Mental Health Nurse Practitioner (PMHNP) in an outpatient in person and virtual setting. Providing care to the diverse patient population served by this local clinic. Services include medication management, administration of LAIs and assist with care of patients in the SPravato clinic

Developed a media podcast designed to educate, inform and entertain the Psychiatric Mental Health Nurse Practitioner (PMHNP) and their peers. As the host and executive producer, find and develop show topic, obtain the guests, produce the shows, interview the guests, and edit the show for distribution.

The Inside Out LGBTQ Radio show airs weekly on Tuesdays at 2pm eastern. As a Co-host and Producer, the role is to locate guests and interview them on this live call in talk show. Topics range dramatically but as the resident Medical Host, the majority of the shows hosted related to medical and psychological health and wellness topics retaining to the LGTBQIA+ community. Show samples are available at: https://soundcloud.com/edward-stern-253346549/sets/inside-out-radio-on-wpfw-eds.Ed hosts the program with 9 other hosts and they all take turns on different weeks. Ed does a show about once every 4-6 weeks depending on this schedule. WPFW FM has been on the air in DC for more than 40 years and it is a public radio station that is part of the Pacifica Radio Network.

Provide clinical and psychiatric care to youth from 14 to 24 in an IOP and PHP. The role includes performing initial clinical assessment and recurring medical assessments for clients. Following the dialectical behavioral therapy (DBT) model design and facilitate weekly clinical groups focusing on the crossroads of medical care and therapeutic care for the clients. Group topics include gender-affirming communication, developing sexual identity, personal hygiene, medication management, reproductive health, coping with medication side effects, etc. Act as the clinical bridge between clients, parents, and the medical doctor for topics such as medication changes due to side effects, refills, and insurance authorizations. Provide clinical coordination between the medical doctor and the therapeutic team of all PHP clients.

Provide education to Bachelor of Science in Nursing (BSN) and Accelerated BSN students in the skills and simulation labs. Offer lecture, demonstration, and skills validation through hands on classes and simulated high fidelity and low fidelity manakin practice. Skills range from basic entry level nursing skills to advanced clinical procedures.

While going to school to obtain my MSN as a Psychiatric Mental Health Nurse Practitioner, I'm presently working at a local 18-bed locked adult (age 18+) behavioral health unit. Responsible for intake assessment of voluntary and involuntary admissions. Part of the therapeutic care team that assists patients, and their families, through the process of admission, stabilization, and discharge.Provide continuing therapeutic care in the form of individual conversation, group therapy, and medication management. Daily assessments of patients assure patient safety and provide the admitting physician with progress reports and care recommendations.

Provide didactic and clinical education to degree and certificate EMT/Paramedic, and Licensed Practical Nurse (LPN) students. Teach approved continuing education programs to Registered Nurses (RN), EMS personnel and students meeting pre-requisite requirements. Topics include basic and advanced assessment, pathophysiology, emergency psychology, crisis intervention, addiction, EMS operations, critical care airway management, trauma care, ultrasound IV access, ACLS and PALS content, etc. Teach via lecture, practical skills stations and in the advanced simulation lab.

Lead the operational team of Informatics personnel for an 800+ primary and specialty ambulatory care practice. Responsible for developing and maintaining training, and workflow solutions that help the practice meet Federal MIPS and MACRA CMS guidelines. Assure compliance with Federal and state guidelines in three jurisdictions. Implement and deliver on SMART goals. Implement remote learning and support solutions. Design blended self-paced and classroom solutions. Lead the data validation, mapping, and conversion team. Deliver new technology and procedures that enable faster response to client training and information needs. Work with executive leadership to develop and deliver new metrics for success for medical records and patient care needs tracked through the Allscripts Touchworks EHR.

Responsible for the continuing education of more than 1600 paid EMTs and Paramedics in the County. Developed and delivered educational programs that exceed national and state continuing education requirements. Responsible for in-person and blended distribution learning programs. Education topics included; trauma, medical, psychiatric, professional behaviors, addiction, crisis management, and self-health. Develop video, audio, and static presentations as part of the blended learning model. Conceptualized, and developed content for, as well as performed as voice talent, and edited the EMSCEP Radio Podcast that delivers timely EMS education and information to all county EMS personnel. EMSCEP Radio greatly exceeded distribution goals with an audience in 18 countries.

Assisted with the opening of this new state of the art 126-bed community hospital. Reported directly to the Chief Nursing Officer, the role included development and review of clinical workflows, best practice policy development, and staff education. Daily operational responsibilities included; staffing for all nursing units, managing safe patient care ratios, oversight of all patient bed admissions, just-in-time and scheduled staff education, skills validation, surgical schedule posting, the safe transition of care to other levels and services, and coordination of care for Interventional Radiology and Surgical patients. Regularly provide direct patient care in the Emergency Department during times of surge, or due to staffing resource limits and on-call RN for Interventional Radiology. Responsible for meeting various core measures and corporate metrics. Used process improvement techniques to decrease door to OR times, and ED to floor times, while assuring safe outcomes for all patients and staff satisfaction. Managed and resolved personnel issues as needed throughout the hospital, in the absence of individual department leadership.

Clinical Operations Manager, Surgical Specialties – March 2015 to November 2015Managed the daily business and clinical operations of five surgical specialty ambulatory care units. Clinical specialty services included Otolaryngology (ENT), Audiology, and Urology in medical office buildings throughout NOVA. Exceeded NCQA quality measures, service, and employee satisfaction goals.Solutions Consultant, Lead, Telehealth CD-BIO – October 2014 to March 2015Tasked to provide clinical, operational and technology consulting services to Kaiser Permanente nationwide to integrate Telehealth Services into patient care programs. Provided clinical and operational expertise for the newly developed “tele-stroke”, “tele-psych”, and wound care programs in multiple regions. Lead the multi-region roll out of the internally developed "Integrated Video Visits (IVV)". Validated business use cases, clinical and business operational, and workflows.Clinical Operations Manager, Surgical Specialties – May 2012 to October 2014Managed the daily business and clinical operations of 6 surgical specialty ambulatory care units. Provided services to patients and surgeons for Orthopedics, Podiatry, General Surgery, Plastic Surgery, Wound Care, and Otolaryngology (ENT) departments in multiple locations in the NOVA area of the Mid-Atlantic region. Exceeded goals annually and quarterly in employee and patient satisfaction.Critical Care Nurse – November 2010 to May 2012Provided and coordinated the medical care of patients in the first Clinical Decision Unit for the Mid-Atlantic region. Member of the Critical Event Team Training (CETT) Faculty that used high fidelity simulation equipment throughout the Mid-Atlantic Region to provide training and preparation for critical events. Participated in the review, and selection of the regional ambulance service providers

Elected Officer for the Northern Virginia Chapter of the Emergency Nurses Association. During my 2 year role as President Elect and President, moved the chapter to a web based communications, class registration system, and assured that the State and National by-laws were adopted and utilized.

Clinical care centric informatics and management operations consultant. Worked with clients to provide operational logistics and instructional design of multiple EDIS and EHR/EMR applications from 40 bed stand-alone ED’s to 80 bed 100,000+ annual patient visit Emergency Departments. Performed clinical workflow and business process analysis and workflow redesign to improve staff process and patient outcomes. Assisted with software systems implementation planning and go-live support. Lead clinical transformation process and project management, with a specific focus on meeting goals, and improving business objectives, staff retention, and clinical outcomes. Developed helpdesk criteria and developed in-person and self-paced web training programs. Operational knowledge of multiple EHR software platforms including Epic, Cerner, Picis, Wellsoft, Cerner, Epic, Amelior, and EDIMS. Assisted in building business models, principle marketing messages, and increased revenue for healthcare companies.

Clinical Nurse, Preceptor, Mentor and Educator in a 43 bed and 20 hall stretcher Level One Trauma and Regional Referral Center. Responsibilities included direct patient care of critical medical and trauma patients in the Emergency Department as well as act as the real-time clinical skills and knowledge resource for the unit throughout the shift. Act as Educator/Faculty for the innovative Trauma Nurse Fellowship program, developing and conducting diverse trauma physiology, crisis management, patient care, risk management and legal documentation lectures as well as teach clinical skills classes. Operated as a Communications Center Nurse, managing all communications and clinical consults with EMS patients and transfers from other emergency care facilities. Facilitated transfer and intake of behavioral health units. Functioned as North Team Lead (Charge) Nurse. Technical and teaching resource for the Picis ED charting application. Teach ACLS, PALS, and ATCN classes as needed.

Staff agency ER and Trauma services Nurse. Provide clinical education and act as nurse preceptor resource to client ED facilities. Working with the core leadership to manage change and deliver expanded business services to their clients

CARING (found at www.caringonline.org) is an International Nursing Informatics organization with members in 25 countries and every state and US territory. As an elected member of the Board, my role is to help advance the organization and lead efforts to move Nursing Informatics forward.

Lead the CCHIT efforts for criteria development and adoption for the Emergency Department Workgroup and the Cardiovascular Expert Panels. Managed the operational needs of geographically diverse volunteers to meet and exceed the goals and objectives of the organization. Lead the efforts to develop certification criteria for the Emergency Department and Cardiovascular Medicine Functional Criteria for electronic medical records. Defined and managed timelines and deliverables for the certification criteria development process. Documented the functional criteria and managed the expectations and the review and approval process with the volunteer Panel and Commission members, and the public expectations.

Lead the Informatics efforts of this professional medical society and support the Informatics needs of more than 33,000 members worldwide. Provided strategic management of the sponsor role for the IHE (Integrating the Healthcare Enterprise) efforts. Acted as logistics lead on developing a web-based tool for physician education about the use of electronic health records. Subject matter expert for informatics advocacy efforts in the US Senate and Congress. Attended various meetings on The Hill with legislative staff. Operations and logistics support and project management for 5 different volunteer committees with members in various countries.

Clinical informatics and management operations consultant for Fortune 500 international consulting firm. Lead the current state and future state workflow assessment and definition process for 11 medical centers, planning the implementation of the Epic software in-patient suite. The leader of the 25-person Epic training team. Clinical specialist in Epic Systems Emergency Department (ED) software system. Group Leader for other consultants on the project. Responsible for managing interviews, intake, new employee orientation and weekly accountability and reporting for all consultants on my team.

ER Nurse for a 40 bed ED, level 2 trauma center. Also nursing informatics with the Cerner software, specifically the FirstNet product. Developing training and support programs including some web based tutorials.

Clinical ER/ED Nurse, Educator and Informatics resource

Competitively positioned product through visionary leadership, directing product development and brand identity for 40 web sites supporting 9 million users monthly. Work closely with corporate and executive leadership of major Fortune 100 media companies to present unified image while catering to specific needs of consumer base and 100 web property affiliates. Diverse responsibilities include consumer product development, business product integration, user interface, brand dominance and editorial integration. Provide direction and supervision of 15-person team of talented site producers, editors, web developers, quality assurance and project management personnel to implement business processes and strategies focusing on revenue goals and product user/technology integration. • Managed product usability, design and technology integration process, which resulted in 30% of total page views and a 50% increase in time on site and page views while increasing customer satisfaction.• Developed US Patent Pending “Usability Research and Design Model” which associated user needs assessment with a synaptic user model.• Designed and implemented a state-of-the-art XML content management solution facilitating real-time content distribution to 100 websites.• Managed consumer product and brand integration processes which reached 110% of projected goal. • Served as marketing representative on merger and acquisition due diligence deals valued in excess of $400 million.• Utilized customer feedback and custom research models to focus online message on business drive, increasing product traffic four-fold while doubling return-user rate and registered user conversion.• Developed email campaigns with 15% click-through rate and “talk radio” format radio program and video information channel which utilized streaming media technology to deliver custom educational and entertainment programming on career topics, resulting in increased stickiness and unique revenue opportunities.

Employed proven marketing and communication expertise to develop company message and build brand awareness for Internet Service Provider (ISP) focusing on business-to-business services that included high-speed T1, DSL and Dial-up access, industry leading technology, web hosting and co-location services. Designed sales collateral and developed vertical sales channels to maximize corporate growth that exceeded revenue and return-on-investment goals. • Managed aspects of “branded reseller” program that enabled companies to become a full service national ISP in eight weeks by selling Epoch products, branded or co-branded as their own.• Recognized as winner of multiple ADDY awards for achievement in direct mail and print collateral campaigns.• Expanded on-line transaction services in one quarter to 140% of revenue goal.• Led product and communications strategy in early venture funding efforts, which resulted in $60 million of venture capital funding.• Created high-impact, low-cost direct mail campaigns that focused message to executive audience, realizing a 6% conversion rate.• Functioned as part of due-diligence team that assessed company value and fiscal benefits for mergers with cash values in excess of $60 million.

Proactive in revolutionizing organization’s communication and marketing strategies, leading efforts to implement Internet and software automation strategies throughout the organization. Worked directly with senior executive leadership to identify new ways to use Internet as effective resource and cost-saving tool. • Designed and implemented a distance training and support staff solution that included self-paced video and workbook training, live satellite training, and computer based training and a 24/7 support customer support staff for an office automation software known as “CHERS”. • Led team to develop a multinational Internet product and communications strategy to provide 1400 facilities and 1.4 million volunteers with a cost-effective and efficient mode of communication.• Developed an e-commerce donation product that resulted in 30% of the total first quarter donation revenue coming from online referrals.• Developed an internal communications plan projected to reduce 75% of overall communications costs within 5 years via an intranet site called CrossNet.• Assembled and directed a product marketing team consisting of 10 direct and 40 indirect reports with responsibility for definition, training, support and marketing of software application that managed 80% of chapter record keeping.• Selected for outstanding performance in development of training initiatives as one of only 100 faculty members worldwide at numerous National Instructors Training Conferences.• Double recipient of “Silver” award for Creative Excellence from International Film and Video Festival for distance learning and live satellite training programs. Selected as a Tiffany Award Nominee for professional excellence.

Paramedic and Public & Media Relations