Highly-trained Computer Technician with experience assisting 50+ end-users each week with their technical support needs. Exceptional technical and customer service skill sets. Independently resolves a wide range of complex hardware and software issues, and trains end-users on internet security best practices to better secure network infrastructure. Recognized by school leadership as an effective and motivated Computer Technician that works hard until the project is completed and the end-user is entirely satisfied with the final resolution. Excelled within this highly-selective and competitive training program that develops the technical and soft skills required for success as a computer support professional Completed intensive professional development and soft skill training to refine and hone customer service, business communication, and time management skills Independently setup computer labs, and installed, configured, and tested more than 20 computers per lab to ensure compliance with security updates and latest OS releases Improved the technology skills of teachers, staff, and administration by providing results-driven training and coaching on software applications and internet security best practices Recognized by school leadership as an effective and motivated Computer Technician that works hard until the project is completed and the end-user is entirely satisfied with the final resolutionI am looking forward to connecting with others in the technology field in my future endeavors.Feel free to contact me at edstondetrich3@gmail.com
Listed skills include Technical Support, Troubleshooting, Windows 7, Os X, and 14 others.