Internal strategy consulting manager at BCP, focused on high impact strategic and operational business priorities of the CEO and executive team• Managed projects involving complex data analysis used to make key tactical and strategic decisions related to efficiency improvement projects• Performed text mining analysis on Customer Support data in order to gain insights and improve overall customer service on retail products• Achieved over 25% reduction in consumer complaints by redesigning and automatizing processes

• Improved the monitoring for the Retail Banking portfolio of $10 billion - mortgages, credit cards, personal loans, Small and Medium Enterprises (SME) loans• Suggested proposals for adjustments in credit risk policies, reducing losses on consumer loans by 25%• Designed and implemented a Risk Adjusted Profitability monitoring system, including what-if scenarios

• Designed and launched BCP Smart Buying and other products for auto dealer channel, changing the way the auto loan market worked in Peru• Managed the F&I sales force commission structure, switching from sales volume incentive to a profit based

• Revised and adjusted credit policies for mortgages based on a newly implemented bureau score• Created a CLV Framework based on the different mortgage segments, improving the ROE on the portfolio by over 4%• Implemented several improvements to the credit application process reducing loan evaluation times from 3 days to a few hours

• Designed and implemented a new SME Business model, including a new set of credit policies increasing monthly sales by 10%

• Created a CLV framework based on newly implemented credit scoring models for a $1 billion portfolio