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Eduar Parra is listed as Data Analyst based in Bogota, D.c., Colombia. AeroLeads shows a matched LinkedIn profile for Eduar Parra.
Eduar Parra previously worked as Asociate III, Project Management at Continuum Global Solutions and Associate II, Workforce Administration at Continuum Global Solutions. Eduar Parra holds Ingeniería, Sistemas from Universidad Nacional Abierta Y A Distancia - Unad Colombia.
After a long path in the call center industry, I’ve made different tasks aiming to ensure and amplify productivity in all processes. I am a team player, able to show different options and new ideas, constant and responsible, known by my proactivity and always looking for the best way to make effective solutions to ensure the quality of my job.
A career timeline built from the work history available for this profile.
Bogota
Metrics Analysis and performance qualification aiming to calculate agent's, Supervisor’s and WFM team bonuses, Access databases handling, Supervisors scheduling, and internal process development. Reports creation following company needs, and a constant development of ideas to improve work at home supervisor’s processes. Tracking KIPs of the account.
Bogota
Real time monitoring of the operation in order to fulfill customer´s requirements, planning and scheduling for FTE requirements since 15 or 30 mins intervals, until weekly and monthly projections, active participation of capacity plans.
Bogota
Utterances Analysis, Attending customer requests, IVR handling.
Bogota
Customer service in tech support topics, products activation.
Bogota
Customer service in Billing topics, cross sales of AT&T products and services.
Bogota
Remote support of customers with pc issues, activation and explanation of Claro’s services for pymes.
Bogota
Database handling, Quality Audit and Sales confirmations, Connectivity management in real time, productivity reports.
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Eduar Parra is listed as Data Analyst.
Eduar Parra is based in Bogota, D.c., Colombia.
Eduar Parra has worked for Continuum Global Solutions, Conduent, Jazzplat Colombia S.A.S., Convergys, and Diens - Mas Que Servicio !.
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Eduar Parra holds Ingeniería, Sistemas from Universidad Nacional Abierta Y A Distancia - Unad Colombia.
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