Eduard Japs Email and Phone Number

Client Success Manager for our hyperscale clients. Supporting our high-volume client base throughout the entire in-life phase. Ensuring a consistent client journey and lasting client satisfaction. Collaborating with Sales as a pivotal part of the account team, responsible for maintaining the client base and the resulting value creation in terms of revenue retention, cross-selling and upselling. Focusing on continual improvement by monitoring in-life processes, identifying improvement potential and implementing new processes.