Responsible to manage existing customers of Lexis Nexis, maintaining customers and deliver retention revenue through upsells and renewals.Provide virtual demonstration of products such as AI, Public Records, Research Platform to customers.Assist to onboard new customers together with the New Business Team.Outbound with Inbound and Emails as follow ups and triggers.Facilitate communication and activities that will lead to the strategic retention of existing clients. In charge of maintaining and updating customer database in the CRM tool and actively collaborate with partner SDR's and RSM's in managing the territories.

Work closely with sales teams to schedule qualified demonstrations, meetings, build pipeline, and produce real business opportunities in accordance with approved sales management guidelines.Prospect for new business through a high volume of cold calling and following up with prospects as previously identified.Identify qualified prospects and navigate company structures to identify key decision makers and influencers.Keep accurate records in our CRM and build client profiles by updating client information and managing sensitive client and prospect data.

Works closely with Performance Readiness Training, Operations and the site team leaders to monitor set quality performance standards.Create and document process performance audits conducted over identified opportunities areas in production.Correct and realign associate's process understanding, interpretation and production practice through individual/small group coaching and refresher sessions.Service quality reporting of emerging trends, performance gap analysis and quick-win recommendation to Operations.Assist Performance Readiness Training team in their upkeep relevant procedures implemented in Operations by providing minor process updates in timely manner as necessarry.Assist the Business Process Improvement team specialists in their process-relevant studies and projects by providing Service Quality data as necessary by request.Collaborate with the rest of the QP&A and Operations team to provide relevant service quality observation input gathered from all auditing activities conducted in the targeted areas of production to become instrumental in day-to-day simple solutions building.

Primary point of contact for all Apple hardware and services related matters within the Apple business unit.Responsible for facilitating and tracking Apple hardware and services related requests and the first point of contact for escalations.Act as Apple hardware and services champion for the extended teams (order entry, sales, pre sales, post sales, etc.) to provide guidance for problem resolutionAssist the Product Manager in activities that will influence business growth.Regularly interact with the vendor to ensure all outstanding matters are addressed (on both sides).

Serves as a Senior Sales IT Distribution Coordinator for small and medium size business for a specific territory. To establish good relationship to retain customers and produce and generate upward revenue from resellers who seldom purchase.Provides information regarding technical specifications of IT products and services resellers need for their end users. This also includes availability information or ETA.Ensures delivery of excellent customer service through accurate processing of customers’ requests, communication, and coordinating with other departments to resolve inquires whether it be Sales, Order Entry or RMA.First point of customer contact for order management, IT products and services inquiries, investigation of invoice discrepancy, return of product, tracking of orders, processing emails and faxes, small project involvement, report compilation, etc.Build and maintain business relationship with strategic customer base by providing prompt and accurate service so as to ensure customer satisfaction.Respond to incoming emails and calls from internal and external partners.Interact with other departments to resolve customer requests.

Serves as a Sales IT Distribution representative for small to medium size generating revenue resellers. Provides information regarding technical specifications of IT products and services resellers need for their end users. This also includes availability information or ETA.Ensures delivery of excellent customer service through accurate processing of customers’ requests, communication, and coordinating with other departments to resolve inquires whether it be Sales and Order Management.First point of customer contact for order management, IT products and services inquiries, investigation of invoice discrepancy, return of product, tracking of orders, processing emails and faxes, small project involvement, report compilation, etc.Build and maintain business relationship with strategic customer base by providing prompt and accurate service so as to ensure customer satisfaction.Respond to calls from internal and external partners.Interact with other departments to resolve customer requests.

Sells IT products: servers, desktop, laptops, printers, LCDS and peripherals.Technical system assistance.Marketing opportunities for business growth.Strategic analysis of IT vendor products.