Eduarda Black Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Toronto, Ontario, Canada

- Perform fraud prevention, detecting and investigation of activities by way of transaction monitoring; - Analyze payments and make risk assessments;- Implement detection strategies balancing fraud risk and customer friction;

Toronto, Ontario, Canada

- Reviewed department demands and designed a primary onboarding course.- Implemented evaluation and testing for new hires. - Sent reports on new employees’ performance and accountability. - Supported the creation of standard procedures for the Canadian department.- Designed and delivered training for new verification policy to senior staff.- Mentored new staff by being available to answer questions and guide them through difficult tickets. - Delivered dynamic training… Show more - Reviewed department demands and designed a primary onboarding course.- Implemented evaluation and testing for new hires. - Sent reports on new employees’ performance and accountability. - Supported the creation of standard procedures for the Canadian department.- Designed and delivered training for new verification policy to senior staff.- Mentored new staff by being available to answer questions and guide them through difficult tickets. - Delivered dynamic training and inspired employees even during difficult subjects.- Focused on customer priorities and provided excellent customer service. Show less

Toronto, Ontario, Canada

- Responsible for being the first point of contact for customers who called in and attending to their demands relating to current and new inventory. - Key accountabilities included communicating with customers through calls and emails, checking inventory on an ERP system, selling products, putting orders through the system, and following up with the delivery schedule for all my orders and transfers.

Toronto, Ontario, Canada

- Worked with the Customer Service Operations team, responsible for providing quick and effective resolutions to customers’ needs while complying with policies, procedures, and guidelines. - Utilized Google Suites interface, answering a high number of calls and emails throughout the day and dealing with a broad array of issues in a high-paced environment.- Dealt with a demand of thirty to fifty different cases per day and an extensive CRM database.

Toronto, Canada Area

- Effectively trained new employees in the day-to-day functions of two different departments. - Provided feedback on new trainees to the department manager.- Worked with the Customer Service Operations team, responsible for managing orders made online and in-store from invoice receipt to product delivery.- In charge of review of orders to ensure compliance with company ordering policies and procedures. - Ensure the accuracy of information and customers' accounts are updated on… Show more - Effectively trained new employees in the day-to-day functions of two different departments. - Provided feedback on new trainees to the department manager.- Worked with the Customer Service Operations team, responsible for managing orders made online and in-store from invoice receipt to product delivery.- In charge of review of orders to ensure compliance with company ordering policies and procedures. - Ensure the accuracy of information and customers' accounts are updated on the ERP and SAP systems. - Coordinate with store operations and the customers in case of order discrepancies and provide order resolutions and troubleshooting. - Monitor order processing throughout the delivery process. - Collaborate with internal departments, logistics, and third-party providers so that all orders are fulfilled. - Accountability included updating product information, and keeping track of incoming orders and customers' requests. Show less

Toronto, Ontario, Canada

- Managed festival ticket purchase orders and gathered all orders from all Sales channels to review and coordinate changes if there are any discrepancies.- Created order entry into the ordering system per product lines, brands, and delivery period. - Maintained SAP, ERP, and Customer Relationship Management (CRM) database by ensuring all product and order information and customers' accounts are entered accurately. - As a point of contact for customer queries, responding to… Show more - Managed festival ticket purchase orders and gathered all orders from all Sales channels to review and coordinate changes if there are any discrepancies.- Created order entry into the ordering system per product lines, brands, and delivery period. - Maintained SAP, ERP, and Customer Relationship Management (CRM) database by ensuring all product and order information and customers' accounts are entered accurately. - As a point of contact for customer queries, responding to inquiries, requests, and re-orders. - Generated post-sales activities such as delivery confirmation, and communication of new product lines, maintained ordering process manual to ensure compliance and optimize operations’ efficiencies. Show less

Jaboatão Area, Brazil

- Helped manage day-to-day activities, monitor budget utilization, development, and lead communications and partnerships.- First point of contact for new customers, responsible for presenting, selling, and delivering personalized courses. Worked with managers and teachers during weekly hurdles to analyze knowledge gaps. - Key accountabilities included establishing report guidelines and Lean Management workflow operations to ensure standardization, supervising field staff, leading… Show more - Helped manage day-to-day activities, monitor budget utilization, development, and lead communications and partnerships.- First point of contact for new customers, responsible for presenting, selling, and delivering personalized courses. Worked with managers and teachers during weekly hurdles to analyze knowledge gaps. - Key accountabilities included establishing report guidelines and Lean Management workflow operations to ensure standardization, supervising field staff, leading planning, media communications, and relevant regulatory dialogues with stakeholders through events such as conferences, exhibitions, symposiums, and public reporting. Show less

Recife, Pernambuco, Brazil

Responsible for coordinating customer service events. Key accountability includes updating the website, social media and keeping tracking of current and new events. In charge of covering events and coordinating media coverage. Responsible for performing day-to-day operational tasks such as working with Marketing teams.Led the educational technology distribution in various geographical locations, ensured meeting logistical and cost efficiencies.Handled internal and external customer… Show more Responsible for coordinating customer service events. Key accountability includes updating the website, social media and keeping tracking of current and new events. In charge of covering events and coordinating media coverage. Responsible for performing day-to-day operational tasks such as working with Marketing teams.Led the educational technology distribution in various geographical locations, ensured meeting logistical and cost efficiencies.Handled internal and external customer inquiries and issues resolutions. Show less

Recife Area, Brazil

- Planned six-month course delivery and individual classes and effectively taught innovative lectures to students from toddlers to adults and seniors. - Ability to inspire and motivate students to stay engaged during classes. - Revise and alter class planning according to students' demands. - Recognized by management and parents as a dynamic instructor. - Focused on team activities and gamification of learning for all ages.

Bachelor'S Degree, Communication And Media Studies, 8.7

Activities and Societies: Horror Movie Study Group

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