Fraud prevention analysis, including transaction monitoring, risks mapping, support, involvement in strategic projects, pattern identification, chargeback and sales analysis, tool management, indicator monitoring and report consultation.

- Monitoring and serving B2B customers - Customer Success;- B2C customer service;- Management of critical tickets;- Refund Analysis;- Personalized relationship, centered on the customer's experience;- Direct contact with the most diverse areas, such as: marketing, commercial, product and technology, payments, finance, BI;- Management of the 'Reclame Aqui' platform and work with the customer loyalty process;- Customer service on the 'Zendesk' platform;- Microsoft… Show more - Monitoring and serving B2B customers - Customer Success;- B2C customer service;- Management of critical tickets;- Refund Analysis;- Personalized relationship, centered on the customer's experience;- Direct contact with the most diverse areas, such as: marketing, commercial, product and technology, payments, finance, BI;- Management of the 'Reclame Aqui' platform and work with the customer loyalty process;- Customer service on the 'Zendesk' platform;- Microsoft Office Suite domain. Show less

- B2C customer service (email,telephone, social media and WhatsApp);- Chargeback analysis and classification;- Refunds analysis;- Personalized relationship, centered on the customer's experience;