Maria Eduarda Lyra Email & Phone Number

Brazil

Map business requirements using best practices in the ServiceNow platform, assisting global users in the packaging industry.Conduct requirements gathering meetings to better understand client needs, overseeing development and executing functional tests on the ServiceNow platform.Update internal Knowledge Base content across the ServiceNow platform to ensure consistency and enhance the employee experience.Primary ServiceNow products: ITSM and HRSD.Collaborate with stakeholders to… Show more Map business requirements using best practices in the ServiceNow platform, assisting global users in the packaging industry.Conduct requirements gathering meetings to better understand client needs, overseeing development and executing functional tests on the ServiceNow platform.Update internal Knowledge Base content across the ServiceNow platform to ensure consistency and enhance the employee experience.Primary ServiceNow products: ITSM and HRSD.Collaborate with stakeholders to identify ServiceNow/HUB requirements and coordinate with the IS team to develop and implement enhancements.Develop and manage key stakeholder relationships and communications, partnering proactively and in a customer-centric way. Show less

Brazil

NowGirls: Brazilian Community of Women about ServiceNow.Our mission is to create an inclusive and welcoming space where women at all experience levels in ServiceNow can connect, learn, grow and empower themselves. We want to provide support, inspiration and opportunities for everyone to reach their full potential in this incredible community.We have more than 1000 followers on LinkedIn.

Brazil

Acting as a business analyst / functional consultant in ServiceNow in a client project in the insurance industry (B2B and B2C), for the implementation of various flows on the ServiceNow platform, in order to ensure traceability and visibility of workflows.Acting as a Business Analyst supporting products already in production, in order to implement improvements to users (both in ServiceNow and in RPA).Perform requirements gathering with clients, understanding the problems that need to be… Show more Acting as a business analyst / functional consultant in ServiceNow in a client project in the insurance industry (B2B and B2C), for the implementation of various flows on the ServiceNow platform, in order to ensure traceability and visibility of workflows.Acting as a Business Analyst supporting products already in production, in order to implement improvements to users (both in ServiceNow and in RPA).Perform requirements gathering with clients, understanding the problems that need to be solved.Elaboration of the functional specification.Flow mapping (as is) and flow redesign (to be).Stakeholder management - contact with people from different areas to ensure product/project development.Writing user stories and acceptance criteria.Ensure that what is being developed is in line with the product backlog.Working together with developers to build digital solutions.Document software test plan. Show less

Brazil

Acting as a business analyst / functional consultant at ServiceNow in an internal client project to improve the ITSM service catalog and implement features that improved usability by call attendants.Implementation of CMDB discovery for better customer visualization of their IT assets.Perform requirements gathering with clients, understanding the problems that need to be solved.Elaboration of the functional specification (roadmap).Flow mapping (as is) and flow redesign (to… Show more Acting as a business analyst / functional consultant at ServiceNow in an internal client project to improve the ITSM service catalog and implement features that improved usability by call attendants.Implementation of CMDB discovery for better customer visualization of their IT assets.Perform requirements gathering with clients, understanding the problems that need to be solved.Elaboration of the functional specification (roadmap).Flow mapping (as is) and flow redesign (to be).Stakeholder management - contact with people from different areas to ensure product/project development.Writing user stories and acceptance criteria.Ensure that what is being developed is in line with the product backlog.Working together with developers to build digital solutions.Document software test plan. Show less

Recife, Pernambuco

Understanding customer pain points and define strategies.Data analysis and parts elaboration.Monitoring of larger and more complex demands, which involved higher values.Expectations management with clients regarding their legal demands.Control of deadlines and publications to ensure timely completion of tasks.Responsible for virtual or face-to-face dispatches in the Judiciary.

Expertise in Administrative Law, tax enforcement and Consumer Law.Elaboration and validation of parts, in order to maintain a standard of quality in the defenses.Responsible for periodic training of the team.Monitoring of processes, update of defense theses.

Recife, Pernambuco

Practice in Labor Law.Elaboration of pieces, definition of better legal strategies.Follow-up of processes and monitoring of deadlines.Client meetings.

Recife

Internship at the TRF-5 vice-president's office, preparing drafts of admissibility decisions for special and ordinary appeals, administrative decisions and miscellaneous orders.Jurisprudential and doctrinal research for drafting the minutes

Recife, Pernambuco, Brazil

Elaboration of legal documents such as opposition, motion for clarification, appeal, special and extraordinary appeal, motion for execution, in defense of a large company in the insurance industry.Conducting external diligences before the courts of law.During this period, during one of the periodic performance evaluations, I was elected the best intern on the team.

Diploma, Information Technology Services

System Analysis And Development, Information Technology, 9.04

Pós-Graduação Lato Sensu - Especialização, Direito Do Consumidor, 8,8

(Pós-graduação Lato Sensu - Especialização), realizada no período de 25/05/2019 a 27/01/2021, com carga horária de 400 horas.

Bacharelado, Law