Eduarda Roman Email & Phone Number

State Of São Paulo, Brazil

Barueri, São Paulo, Brazil

Barueri, São Paulo, Brazil

Barueri, São Paulo, Brazil

- Provide hands-on support to relocation clients.- Developed social media strategies and content.

São Paulo Area, Brazil

- Successfully created and implemented action plan to address client issues.- Outlined, strategized, and assisted with implementing Relocation House’s first AnnualReview.- Created a first response protocol for our staff at the start of the COVID-19 pandemic,including staff rotation, and staff and client communication.

Brazil

- As acting manager for the Rates/Supply Chain HHG team I have been able to rebuild thedepartment from the ground, focusing on creating clear controls and metrics.- Successfully developed a clean database to control the team’s closing rate and to developnew strategies for improvement.- Implemented new management strategies to focus on individual contributor developmentwith measurable immediate success in staff productivity.

São Paulo Area, Brazil

- Working with allocated client suppliers has allowed BGRS to meet their SLAs in 2017 – facilitated client team's access to the suppliers, promoted suppliers in our network joining team huddles to provide short trainings, joined the account manager on meetings with suppliers, overall improved SCM relationship with client.- Successfully developed and implemented supplier action plans, reaching positiveconclusions.- Completed Chile RFI and successfully launched Chile RFP.- Implemented Tri-Party agreements for clients who needed direct billing in Brazil.- Created a good rapport with internal clients by easily relating and understanding them,keeping in mind their challenges and working not only with my suppliers but with my peers to best assist them.- Created good rapport with suppliers by approaching issues in partnership, advocating for them as such, while addressing and correcting issues when necessary.- Created and implemented Returning Nationals Training.

São Paulo Area, Brazil

- Within a month became the owner of the relationships with RMC clients Brookfield GRS and Cartus.- Created and implemented process for gathering new client profiles within the RMCs.- Created and implemented documentation for Tenancy Responsibilities, Types of Guarantee in Brazil, Over Budget Property Waiver, among others.- Searching received a Platinum Service Award from Cartus in 2015, under my ownership of the account and management of ground staff.- During my tenancy as relationship owner, we had a large portfolio of client wins with Cartus, including one of their largest relationships.- Became go-to in the office for all matters related to RMC accounts, from client policies, to file management to invoicing..