Customer Success Specialist
Current
Jan 2024 - Present
AeroLeads people directory · profile
Eduardo Neto Email & Phone Number
Customer Success Specialist
at
ZenQMS
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Customer Success Specialist
Location
Juiz De Fora, Minas Gerais, Brazil
Company size
Who is Eduardo Neto? Overview
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Quick answer
Eduardo Neto is listed as Customer Success Specialist at ZenQMS, a with 28 employees, based in Juiz De Fora, Minas Gerais, Brazil. AeroLeads shows a matched LinkedIn profile for Eduardo Neto.
Eduardo Neto previously worked as Proprietário do produto at 121Ecommerce and Information Technology Support Analyst at Webjump. Eduardo Neto holds Bacharelado, Information Technology Project Management from Estácio.
Company email context
Email format at ZenQMS
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ZenQMS
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Profile bio
About Eduardo Neto
Brazilian Product Owner with a primary focus on providing quality solutions and establishing strong relationships with clients. I am a natural communicator, and due to my IT background, I can translate technical jargon into clear action plans to bridge the gap between clients and development teams. I am currently pursuing a degree in Information Technology Management at Estácio. I adopt a customer-centric approach, always interested in learning and enhancing my skills, with interests in AI and humanized management as well.
Current workplace
Eduardo Neto's current company
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Zenqms
8 roles
Eduardo Neto work experience
A career timeline built from the work history available for this profile.
Proprietário Do Produto
- Creation of user stories making sure - Product backlog maintenance, ensuring expectations and correct task prioritization.- Direct contact with clients and stakeholders to understand needs and accurately translate them.- Collaborate with the development team and participate in agile sprint planning.- Definition of acceptance criteria.- Constant client and management reports.- Acceptance criteria definition.- Client account analysis.- Project documentation and record-keeping.- Maintenance and update of the product roadmap aligned with the overall vision and strategic objectives.
Mar 2023 - Nov 2023
Information Technology Support Analyst
- Coordination of the daily support team activities;- Daily reports of those activities performed by the team;- Issue analysis utilizing API platforms such as Postman;- Identification, analysis, report and follow-up of bugs;- Responsible for the upload of all the platform promotions;- Documentation of processes commonly by the support team;- Identification of project opportunities and risks;- Highly proficient in investigations, data analysis and documentation of AdobeCommerce (Magento);- Analysis and investigation of tickets on ServiceNow.
Oct 2022 - Mar 2023
Analista De Suporte Computacional
Mar 2022 - Mar 2023
Field Support On Site Analyst
- Monitoring and control of ServiceNow tickets;- IT Support for all Thomson Reuters collaborators;- Investigation and identification of issues related to the company apps;- Daily report of activities performed during the day;- Translation between english and portuguese for the other FSOs;- Organization and control of all IT items belonging to HCL.
Apr 2021 - Mar 2022
Monitor
Monitor do Núcleo de Apoio à Inclusão da UFJF.- Acompanhamento de estudantes com necessídades especiais específicas na realização das suas rotinas estudantis.
Sep 2019 - Apr 2021
Estagiário
- Responsável por todas as publicações, matérias e galerias postadas no site no período de 2018;- Produção textual e elaboração de matérias;- Atendimento a clientes;- Rotinas Administrativas.
Mar 2018 - Mar 2019
Aprendiz De Assistente Administrativo
- Inserção de dados de funcionários em sistema TOTVS;- Manutenção de planilhas;- Atendimento a clientes;- Rotinas administrativas.
Apr 2017 - Apr 2018
Team & coworkers
Colleagues at ZenQMS
Other employees you can reach at zenqms.com. View company contacts for 28 employees →
BP
Brenda Procopio
Colleague at ZenqmsSorocaba, São Paulo, Brazil
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NK
Nathan Kim
Colleague at ZenqmsPhiladelphia, Pennsylvania, United States
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LC
Luiggi Colan
Colleague at ZenqmsPhiladelphia, Pennsylvania, United States
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LS
Lexi Sharkov (Messenger)
Colleague at ZenqmsColumbus, Ohio Metropolitan Area, United States
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LM
Lucas Maximiano
Colleague at ZenqmsSorocaba, São Paulo, Brazil
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KM
Karen Mastrocola
Colleague at ZenqmsKing Of Prussia, Pennsylvania, United States
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MC
Marina Conrado
Colleague at ZenqmsSão José Dos Campos, São Paulo, Brazil
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VD
Vinícius Del Rio
Colleague at ZenqmsSorocaba, São Paulo, Brazil
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OV
Oana Veres
Colleague at ZenqmsTimişoara, Timiş, Romania
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KS
Kayla Strano
Colleague at ZenqmsPhoenixville, Pennsylvania, United States
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Brenda Procopio
Colleague at ZenqmsSorocaba, São Paulo, Brazil
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NK
Nathan Kim
Colleague at ZenqmsPhiladelphia, Pennsylvania, United States
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LC
Luiggi Colan
Colleague at ZenqmsPhiladelphia, Pennsylvania, United States
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LS
Lexi Sharkov (Messenger)
Colleague at ZenqmsColumbus, Ohio Metropolitan Area, United States
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LM
Lucas Maximiano
Colleague at ZenqmsSorocaba, São Paulo, Brazil
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KM
Karen Mastrocola
Colleague at ZenqmsKing Of Prussia, Pennsylvania, United States
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MC
Marina Conrado
Colleague at ZenqmsSão José Dos Campos, São Paulo, Brazil
View →
VD
Vinícius Del Rio
Colleague at ZenqmsSorocaba, São Paulo, Brazil
View →
OV
Oana Veres
Colleague at ZenqmsTimişoara, Timiş, Romania
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KS
Kayla Strano
Colleague at ZenqmsPhoenixville, Pennsylvania, United States
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2 education records
Eduardo Neto education
Bacharelado, Information Technology Project Management
Tecnólogo Em Informática, Informatics
FAQ
Frequently asked questions about Eduardo Neto
Quick answers generated from the profile data available on this page.
What company does Eduardo Neto work for?
Eduardo Neto works for ZenQMS.
What is Eduardo Neto's role at ZenQMS?
Eduardo Neto is listed as Customer Success Specialist at ZenQMS.
Where is Eduardo Neto based?
Eduardo Neto is based in Juiz De Fora, Minas Gerais, Brazil while working with ZenQMS.
What companies has Eduardo Neto worked for?
Eduardo Neto has worked for Zenqms, 121Ecommerce, Webjump, Hcl Technologies, and Universidade Federal De Juiz De Fora.
Who are Eduardo Neto's colleagues at ZenQMS?
Eduardo Neto's colleagues at ZenQMS include Brenda Procopio, Nathan Kim, Luiggi Colan, Lexi Sharkov (Messenger), and Lucas Maximiano.
How can I contact Eduardo Neto?
You can use AeroLeads to view verified contact signals for Eduardo Neto at ZenQMS, including work email, phone, and LinkedIn data when available.
What schools did Eduardo Neto attend?
Eduardo Neto holds Bacharelado, Information Technology Project Management from Estácio.
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