Eduard Munteanu Email & Phone Number

Paris Area, France

• At SFR Wholesale - Direction Service Opérateurs
• Single point of contact for delivering Datacenter Interconnexion solutions along the pre-sales, sales and delivery cycles between Wholesales customers (National & International) hosted in SFR Datacenters
• Manage the whole delivery cycle from technical and commercial feasibility phase to handover and billing.
• Coordination between internal departments, third parties and suppliers in order to assure the project delivery in the respect of the engagements.
• Act as key support function for Escalations and post delivery customer troubleshoting.
• Providing support and expertise to other key actors of the company (Account Managers, Presales, Service Managers) in respect of Datacenter interconnection affairs.

Paris Area, France

- Assisted customer service with escalated request in a timely fashion, in assuring that the SLA is respected.- Dealing with requests for action made by Support Center - Western Europe and Africa.- Responsible for escalating cases appropriately to L3 support- Coordinated the spares parts dispatch with local partner / Customer / logistic center- Manage.

Paris Area, France

- Planned, developed and executed partner emailing campaigns, negotiated its pricing and performed ongoing business analysis to drive the brand performance - Monitored and reported campaign KPIs (Conversion, Click-through rate, Bounce rate, Cost per lead etc.) -Report the turnover, conducted evaluation and control via reports

Eforie Nord, Romania

- Developed promotional campaigns in order to optimize the occupancy rate of the hotel, - Worked with external agencies and tour operators, built strong connection with suppliers and tour operators

Constantza County, Romania

- Prepared presentations for vendors regarding company products- Represented the firm at sales events and exhibitions, evaluated several areas of improvements in current sales techniques-Reviewed entire inventory lists on a daily basis to keep track of inventory flow-Placed orders and tracked deliveries from the manufacturer (Azimut Yachts, Italy

Bucharest, Romania

- Performed market research and interacted with company teams in order to develop sales brochure and company presentation catalogue- Developed partnerships & relationships with third parties to develop strategic objectives (website creation, SEO/SEM optimisation etc.)

Master’S Degree, International Trade And Marketing

Master'S Degree, Commerce Et Affaires Internationales

Master'S Degree, Communication And Public Relations

Bachelor'S Degree, Marketing - Management

High School, Mathematics And Computer Science