Eduard Munteanu Email & Phone Number

Paris Area, France

At SFR Wholesale - Direction Service Opérateurs • Single point of contact for delivering Datacenter Interconnexion solutions along the pre-sales, sales and delivery cycles between Wholesales customers (National & International) hosted in SFR Datacenters • Manage the whole delivery cycle from technical and commercial feasibility phase to handover and billing.• Coordination between internal departments, third parties and suppliers in order to assure the project delivery in the respect of the engagements. • Act as key support function for Escalations and post delivery customer troubleshoting.• Providing support and expertise to other key actors of the company (Account Managers, Presales, Service Managers) in respect of Datacenter interconnection affairs.• Assure the respect of process and a Continual Service Improvement.• KPI service reporting.

Paris Area, France

- Assisted customer service with escalated request in a timely fashion, in assuring that the SLA is respected.- Dealing with requests for action made by Support Center - Western Europe and Africa.- Responsible for escalating cases appropriately to L3 support- Coordinated the spares parts dispatch with local partner / Customer / logistic center- Manage local buffer stock refill process with the logistic team- Assisted field engineers / partners with completing scheduled appointments within designated time frames and ensure that management is kept informed of potential problems.- Adjustment to the estimated time resolution structures of the company in function of different customers resolutions.

Paris Area, France

- Planned, developed and executed partner emailing campaigns, negotiated its pricing and performed ongoing business analysis to drive the brand performance - Monitored and reported campaign KPIs (Conversion, Click-through rate, Bounce rate, Cost per lead etc.) -Report the turnover, conducted evaluation and control via reports

Eforie Nord, Romania

- Developed promotional campaigns in order to optimize the occupancy rate of the hotel, - Worked with external agencies and tour operators, built strong connection with suppliers and tour operators

Constantza County, Romania

- Prepared presentations for vendors regarding company products- Represented the firm at sales events and exhibitions, evaluated several areas of improvements in current sales techniques-Reviewed entire inventory lists on a daily basis to keep track of inventory flow-Placed orders and tracked deliveries from the manufacturer (Azimut Yachts, Italy

Bucharest, Romania

- Performed market research and interacted with company teams in order to develop sales brochure and company presentation catalogue- Developed partnerships & relationships with third parties to develop strategic objectives (website creation, SEO/SEM optimisation etc.)

Master’S Degree, International Trade And Marketing

Master'S Degree, Commerce Et Affaires Internationales

Master'S Degree, Communication And Public Relations

Bachelor'S Degree, Marketing - Management

High School, Mathematics And Computer Science