Responsible to lead a multidisciplinary global engineering team to plan, design, develop and implement monitoring automation solutions to outsourcing clients with hybrid cloud environments.• Led engineering teams on the design, planning and implementation of monitoring content, reports and analysis for DXC platforms (pDXC, CVA, PlatformX and EdgeX) using muktiple products and suppliers. Cost reduction in comparison the previous SRA platform of hundredths of clients and client onboarding time reduction from 12 months to 16 weeks.• Designed the Continuous Integration/Continuous Delivery for Content Factory with the elimination of the content release dependency on the Customer Virtual Appliance (CVA), with the possibility to reduce the content release cycle from 3 months to 2 weeks and impact reduction during release.• Led, developed and implemented Batch Standard Monitoring Solution and Batch Global Automation Design, standardizing batch management services of tens of clients with cost reduction with team consolidation and migration to low-cost countries, service quality improvement and SLA accomplishment.• Led and supported resources for the Agile Scrum projects framework definition, using MS Project, Trello, MS Teams, MS Planner, Jira e Azure DevOps tools with significant project management improvement, better teams capacity use and generation of executive reports and dashboards to project follow-up and control.

Responsible to create and structure Quality&Automation area and promote the transformation and standardization of Global Capability Scheduling clients. • Idealized and implemented Quality&Automation global team, centralizing and standardizing automation initiatives and process improvement globally in a centralized team with more control, efficiency and reach over the more than 200 hundredths clients and new business. • Created and led the implementation of improvement plans and standardization for clients in Brazil, Argentina, Mexico, Guatemala, Colombia, Peru, Chile, United States, Canada, India, Costa Rica and Philippines, improving service quality and allowing the consolidation of teams on excellence centers with high return of investment (ROI) and over 30% cost reduction.

Leader of end-to-end automated services (planning & control, development, scheduling and monitoring) in multiple platforms (mainframe, midrange and AS400)• Idealized, designed and let the development and support team of the product Automated Production Support (APS) that automated all production area of more than 30 clients in Brazil from different industries (finance, manufacture, retail, etc.), achieving more than 80% of cost reduction.• Implemented career plan inside production support with the adequacy of resources to the functions according to their expertise and skills and adjusted salaries according to function performed and aggregated value to the services. The team got very satisfied and it was a big incentive for learning and development, besides reducing significantly area costs with labor relations issues.• Modeled and implemented cost management by volume of services provided (Job As A Service), reducing and standardizing account billing by production support services, gaining cost reduction above 80% and increasing proportionally account profitability. This cost model became the worldwide HP Enterprise services cost model for production support services.• Responsible for finance control of production support with a monthly P&L of R$+1,5Million, reverting from a negative P&L to positive, reverting losses of more than 20%.• Led client recovery plans focused on the recovery time reduction, suitability to the contractual scope and relationship enhancement, recovering client evaluations from Yellow- to Green.

Leader of all outsourcing services team from Telefonica Account during the services transition from HP to another service provider, resulting on a transition without impacts to the client.

- Maiframe System Programmer specialist

Responsible for all Mainframe Production at Telefonica account

Leader of software engineering, sales and marketing teams.• Restructured sales department aiming at greater transparency, processes definition and sales representatives documentation, allowing for better project management with indicators of efficiency and generation of forecasts and pipelines.• Prospect and trained international partners to sell GFS products outside Brazil (Italy, Austria, England, Germany and United States) and developed the marketing material. This project increased revenue and made GFS a global company.• Prospect companies outside Brazil to sell and represent their products in Brazil, increasing the product and client portfolio.• Led the development of GFS products implementing processes for project management, development, tests, implementation and code reuse, reducing product development lifecycle and minimizing client impacts.• Stablished partnerships with IBM reducing in more than 80% costs to buy hardware and software and direct access to IBM labs in Poughkeepsie, NY giving us access to source code and direct support from engineering team, streamlining our development process and higher quality code. Product development coordinator May/1998-September/2002Leader of software engineering team.• Developed, organized and created documetation and marketing material of all products, simplifying and making the development lifecycle safer.• Supported and created marketing and sales material, besides presentations, acquiring new clients to the portfolio.Software Engineer October/1996-May/1998Responsible for software development.• Responsible for software development in Assembler/390 language, standardizing and optimizing code and documentation, making the development lifecycle faster and more efficient.

Software and network team leader.• Led the team and developed the automatic file transfer product (FTX) and electronic mail (CEF MAIL), simplifying and automating processes, reducing costs and gaining more security to Caixa information exchange processes.• Supported the creation of 13 large scale DPC in Caixa eliminating the existent dependency from external data processors (SERPRO) reducing costs and making Caixa independent on data processing.