Taking on an exiting new role at Ollion, the newly globalized cloud services company, formerly known as 2nd Watch. I'm looking forward to making an impact across global regions. Check us out online at Ollion.com.

Responsible for leading the Managed Services team that handles the AWS infrastructure. Accountable for ensuring service performance, continual service improvement and management of customer relationships through the entire stakeholder coordination and involvement.

Responsible for leading the growth and development of the company’s overall security policies and compliance commitments. Also responsible for the managing the internal corporate IT function ensuring alignment between organizational and technological capabilities, with industry best-practices.

NOC Dept 1-Manage a highly skilled team of VoIP switch complex translators responsible for Comcast's entire national VoIP network. Scale and develop best practices to maintain new Commercial service offerings while operating day to day Residential service orders. NOC Dept 2-Develop and maintain comprehensive nationwide network operations for 911 and CALEA Voice Services. Manage, and train team of technicians and engineers. Liaison with Operations, Legal, and Public Safety Answer Points (PSAP) for 911 technical services issues. Direct soft-switch vendor case management and resolution related to emergency services. Integrate with internal and external customers regarding large scale services issues and root-cause analysis. Partner with federal and state government to provision and troubleshoot wiretaps. Serve as SME for Product Engineering and related engineering teams.Key Accomplishments:-Successfully managed and directed a team that implemented the VoIP complex translations for a high profile project, Commercial services.-Collaborated with key business units to develop and complete a national Voice Services disaster recovery plan.-Completed development and ORT (Operational Readiness Testing) for the transition of E911 services from traditional TDM-only services to a merged SIP & TDM based architecture.-Partnered with key stakeholders to produce an SOP (Standard Operating Procedure) for utilization by PSAPs.-Successfully centralized all call content and data collection locations for 911 voice services platforms.Improved average time to restore 911 customer tickets by implementing process and performance improvements.

Designed, implemented and performed certification for nationwide network support of 911 services. Developed and managed a team of engineers to provide necessary 911 administration. Collaborated with Network Operations and Planning to build company-wide adherence for 911 services.Key Accomplishments-Developed the first comprehensive planning/certification and support team for 911 services within the company.-Designed, implemented and certified the network supporting CDV services for 911, allowing for growth to over two million subscribers.

Planned and engineered nationwide switched services network. Resolved high-level switch problems with VoIP services vendors. Provided tier-III technical support for NOC. Implemented switch translations (trunking, routing, call-processing, SS7 and 911) within VoIP soft switches. Managed Central Office operational readiness testing. Developed T1 requirements based on planning forecasts and engineering criteria. Advised management of necessary changes in service rollout based on marketing readiness and existing resources. Established methods and procedures for national switched network issues.Key AccomplishmentsSuccessfully managed Central Office-Operational Readiness Testing on Cisco and Cedarpoint VoIP switches.Assisted implementation of 24x7 on-call rotation for technical support.Planned and engineered nationwide switched services network for residential Voice Services.Advised management of necessary changes to service rollout based on market readiness and existing resources. Provided Tier-III technical support for NOC, ensuring resolution to national switch network issues.Established methods and procedures for national switched network issues. Implemented access/permission levels and security for VoIP switches for all required company workgroups and technicians.

Designed and implemented Digital Loop carrier systems according to planning forecasts. Provided training and technical support to engineers in the deployment of digital loop electronics. Utilized procurement tools to order, record, and update changes in remote and central offices.

Performed the production-engineering portion of the capacity provisioning process. Ensured quality improvement and reduction in cycle time for engineering, construction, test and turn-up. Engineered atypical designs and all wire-center customer service requests.