Eduardo Casanova

Eduardo Casanova Email and Phone Number

IT Professional - CSM - ITIL @ Sysmart
Eduardo Casanova's Location
Dominican Republic, Dominican Republic
Eduardo Casanova's Contact Details

Eduardo Casanova work email

Eduardo Casanova personal email

n/a
About Eduardo Casanova

Highly organized, ethical, analytical and result-oriented Information Technology professional with over 15 years of experience managing IT projects, developing roadmaps and leading IT functional teams. I focus strongly on Information technology Service Management (ITSM) best practices, improving IT service delivery and quality.

Eduardo Casanova's Current Company Details
Sysmart

Sysmart

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IT Professional - CSM - ITIL
Eduardo Casanova Work Experience Details
  • Sysmart
    It Consultant
    Sysmart Aug 2020 - Present
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  • Digepep
    It Advisor
    Digepep Feb 2018 - Aug 2020
    Santo Domingo
  • Ministry Of Environment And Natural Resources
    It Director
    Ministry Of Environment And Natural Resources Aug 2011 - Jan 2018
    Santo Domingo, República Dominicana
    • Oversee global IT function, including Infrastructure, software development and IT services management. • Developed and implemented Information Technology processes, policies and operating procedures based on ITIL v3 and Cobit 5 best practices, increasing employee’s satisfaction while reducing overall incidents by 40%.• Direct an IT department of over twenty technicians and support over one thousand endpoint devices for over forty branch offices.• Planned, developed and executed Ministry e-government strategic roadmap increasing institutional national ranking over 30 position in one year.• Managed multiples Information Technology projects, while maintaining strong relationships with key business units translating their need into functional requirements.
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  • Ministry Of Environment And Natural Resources
    It Infrastructure Manager
    Ministry Of Environment And Natural Resources Jul 2007 - Aug 2011
    Santo Domingo, Dominican Republic
    • Planned, designed and implemented VMware server virtualization and consolidation strategy, reducing 80% of physical server, lowering operational and management costs.• Planned, designed and coordinated new data center, network infrastructure and Voip services implementations on new Ministry building.• Consolidated communication services and negotiated long term contracts with ISP providers, obtaining annual savings of over US$ 50k while improving service quality and utilization.• Successfully implemented and managed Microsoft Server technologies such as Windows, Exchange, SQL, File and Print servers.
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  • Ministry Of Environment And Natural Resources
    System Administrator
    Ministry Of Environment And Natural Resources Jun 2005 - Jun 2007
    Santo Domingo, Dominican Republic
    • Installed, configured and managed MS Windows domain network including Active Directory, DHCP, DNS and GPOs.• Managed network infrastructure including installation and configuration of Cisco switches to handle voice and data traffic.• Planned, elaborated and maintained network and server documentation and policies.• Designed and implemented network infrastructure in 3 different facilities with over 100 endpoints each.
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  • Ria Envia
    It Manager
    Ria Envia Mar 2002 - Feb 2005
    Santo Domingo, Dominican Republic
    • Provided technical support to business units and over twenty branch offices.• Designed, implemented and supported network infrastructure at the Head Quarters.• Established and maintained professional relationships with suppliers.
  • Dominican Scouts Association
    Webmaster
    Dominican Scouts Association Apr 1999 - Sep 2001
    Santo Domingo, Dominican Republic
    • Designed and implemented organizational webpage for the Dominican Scouts Association (HTML, CSS, PHP, JavaScript)

Eduardo Casanova Skills

Itil Service Management It Strategy Process Improvement Microsoft Exchange Windows Server Project Planning Web Design Wordpress It Management Virtualization Networking Ms Crm Ms Erp Vmware Hyper V Active Directory Data Center Project Management Team Leadership Leadership Microsoft Office Html Php Css It Service Management Budget Planning Strategic Planning Negotiation Business Analysis System Administration Troubleshooting Supplier Management Disaster Recovery Plan Negociation

Eduardo Casanova Education Details

Frequently Asked Questions about Eduardo Casanova

What company does Eduardo Casanova work for?

Eduardo Casanova works for Sysmart

What is Eduardo Casanova's role at the current company?

Eduardo Casanova's current role is IT Professional - CSM - ITIL.

What is Eduardo Casanova's email address?

Eduardo Casanova's email address is ed****@****.gob.do

What schools did Eduardo Casanova attend?

Eduardo Casanova attended Apec University.

What skills is Eduardo Casanova known for?

Eduardo Casanova has skills like Itil Service Management, It Strategy, Process Improvement, Microsoft Exchange, Windows Server, Project Planning, Web Design, Wordpress, It Management, Virtualization, Networking, Ms Crm.

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