Serve as Inside Channel Manager, tasked with managing multi million dollar account operations, and optimizing and guiding business-critical aspects of inside channel (SHI) operations. Lead sales strategies, partnership development, and pipeline development. Responsible for strategic business leadership within SHI operations, developing forecasts and creating sales growth strategies to meet and maintain 100% of quarterly, and yearly sales quotas. Additionally, manage special projects, partner relations, and organizational initiatives. Lead as a change management advocate, participating in major business process reviews and process improvement efforts for enhancing SHI operations. Selected Achievements & Duties:• Successfully have attained 100% or more of sales quotas each quarter since 2013, as well as have successfully executed all assigned corporate and segment initiatives, such as Enterprise, Software & Peripherals, and Services.• Helped develop and implement Salesforce CRM solutions that improved the management of partner accounts and forecasting operations.• Develop technical protocols and training standards, in addition to providing instruction, management and overall mentorship to new hires.• Effectively conduct pricing negotiations, terms of sale and service agreements with clients to maximize gross profit.

Leading Flight Service Technician, responsible for producing routine and non-routine maintenance operations on a variety of aircrafts. Reviewed flight schedules and work orders, establishing priorities for maintenance operations. Performed maintenance duties and worked with associate technicians to help depart aircraft on time. Diagnosed and repaired faults using technical manuals, schematics, diagrams, components and testing equipment.Selected Achievements & Duties:• Continually reviewed maintenance operations data, resolving any operational problems regarding safety, design, quality, scheduling, or other related issues.• Utilized experience in aircraft maintenance, nondestructive inspection, structural maintenance, and electrical and propulsion systems to assist aircraft investigation teams involving unusual occurrences.• Recognized by senior leaders for outstanding performance producing accurate and timely forms and records. Additionally, received numerous and consistent high-quality control evaluations from quality managers.

Platoon Leader, tasked with providing direct oversight, management and support for dozens of personnel. Designed, facilitated, and evaluated platoon-wide training and development initiatives. Coordinated disaster and threat response trainings and activities, as well as prepared emergency plans and procedures for all potential combat scenarios. Additionally, served as a Pilot (Rank CW2), utilizing a wide variety of aircraft, including AH-64 Apaches, UH-64 Blackhawks, and UH-72 Lakotas. Conducted pre-flight, post-flight and phase inspections as scheduled. Performed maintenance duties and worked with associate technicians and maintenance staff to help depart aircraft on time.Selected Achievements & Duties:• Successfully received appointment to senior leadership and undertook the extra duty of Training Officer. Maintaining and sustaining all quarterly and yearly trainings for the company. Successfully passed training Audits.• Developed a new platoon SOPs to improve and streamline operational efficiency. Successfully aligned personnel performance within the overall operations objectives of the platoon.• Recognized for outstanding operations and military leadership in high-pressure environments. Twice-awarded the respective ARCOM and AAM commendations for military service excellence.• Received an Honorable Discharge after 6 years of outstanding service.

Trained and lead a team of soldiers through deployments.