Eduardo Codoy Email & Phone Number

Hong Kong

Hong Kong

Hong Kong Sar

Hong Kong, Hong Kong Sar

> Execute and manage the day to day operations of Events and Meeting room support tasks including email and phone enquiries, with regional responsibilities working with other regional UCC Operations team.> Managed and maintaining the following SaaS applications within Moody’s. - Zoom- Miro- Trello- Slack > Maintaining all the Moody’s SOP up to date. > Tier-3 Level support for Slack, Trello, Miro and Zoom. As well looking at the slack help channels for enquiries. > Managed and maintaining Moody’s ERM(Enhanced Room Management), system for Cisco Video Conferencing, > Managed and maintaining Moody’s Zoom Rooms. > Managed and maintaining Moody’s eFax account for the users. > Working and participating within our Product Management team and UCC Engineering team as a 1st (first) phase pilot tester application upgrades and releases, before putting into productions.> Conducting user trainings for zoom and zoom rooms.> Monitoring and updating of ServiceNow ticket as per agreed SLA.- Incident(INC Ticket)- Service Request Management(RITM Ticket)- Change Request & SMC

Hong Kong, Hong Kong Sar

> Execute and manage the day to day operations of Events and Meeting room support tasks including email and phone enquiries, with regional responsibilities working with other regional UCC Operations team.> Managed and maintaining the following SaaS applications within Moody’s. - Zoom- Miro- Trello- Slack > Maintaining all the Moody’s SOP up to date. > Tier-3 Level support for Slack, Trello, Miro and Zoom. As well looking at the slack help channels for enquiries. > Managed and maintaining Moody’s ERM(Enhanced Room Management), system for Cisco Video Conferencing, > Managed and maintaining Moody’s Zoom Rooms. > Managed and maintaining Moody’s eFax account for the users. > Working and participating within our Product Management team and UCC Engineering team as a 1st (first) phase pilot tester application upgrades and releases, before putting into productions.> Conducting user trainings for zoom and zoom rooms.> Monitoring and updating of ServiceNow ticket as per agreed SLA.- Incident(INC Ticket)- Service Request Management(RITM Ticket)- Change Request & SMC

> Execute and manage the day to day operations of Events and Meeting room support tasks including email and phone enquiries, with regional responsibilities working with other regional UCC Operations team.> Managed and maintaining the following SaaS applications within Moody’s. - Zoom- Miro- Trello- Slack > Maintaining all the Moody’s SOP up to date. > Tier-3 Level support for Slack, Trello, Miro and Zoom. As well looking at the slack help channels for enquiries. > Managed and maintaining Moody’s ERM(Enhanced Room Management), system for Cisco Video Conferencing, > Managed and maintaining Moody’s Zoom Rooms. > Managed and maintaining Moody’s eFax account for the users. > Working and participating within our Product Management team and UCC Engineering team as a 1st (first) phase pilot tester application upgrades and releases, before putting into productions.> Conducting user trainings for zoom and zoom rooms.> Monitoring and updating of ServiceNow ticket as per agreed SLA.- Incident(INC Ticket)- Service Request Management(RITM Ticket)- Change Request & SMC

Singapore

> Hands-on management and oversight of setup and operation of Multimedia and Videoconference system for all”Tier 1” events in the region, including full room checks. On occasions this will require availability on and off-site outside of standard working hours. These include:- Board Member, Supervisory Board and executive committee meetings on and off Deutsche Bank premises.- Analyst call.- Press conference.- Senior Management Briefing and Town Halls. > Vendor Management:- Adherence to SLA’s.- Accuracy of invoicing.- Delivery and standards of Level 2 Technical Management in designated event spaces.- Adherence to global process and technology standards.- Monthly Service Reviews.- Staffing(Event Managers, Senior Event technicians, AV Technicians, Video Editor and Administrative staff including Video Bridging Services) up to 10 staffs. > Manage audio/visual projects: > Stakeholder and Client Management:- General secretariat.- Employee Engagement.- Regional communication contacts.- CRES Client Services.- All other clients. > Operational availability of dedicated local event spaces. > Ensuring the team are providing a good customer service and satisfaction within the clients. > Escalation, Incident and Problem management of technical and operational issues experienced during room checks, set-up and execution of the live events. > Local point of escalation for dbEvent(APAC) and AV Operations(Singapore) related activity. > Consumption Management – ensuring efficient vendor support model and appropriate use of resources across our client base. > Reporting – ensuring the local data feeds are accurate and that the quality of manually entered data is appropriate and consistent with global standards. > Respond in a timely way to ad-hoc request from Management. > Delegate BCP coordinator for the Technology Infrastructure team in Singapore.

Singapore

> Execute and manage the day to day operations of Events and Multimedia tasks including email and phone enquiries, with regional responsibilities working with other regional AV teams. > Delegate task accordingly with the team members to ensure all the events requirements is properly managed. > Coordinate local, regional and global events request, video conferences, audio conferences and multimedia productions. > Maintain a customer service oriented attitude at all the times. > Manage and motivate the team to ensure the performance of each staff is of a high standard and meet the client’s expectation. > Monitor clients feedback, escalations and ensuring issue was attended on a timely manner. > Monitor billing for AV Duration support in Singapore and other AV services including Webcast requests. > Local and regional reporting of events.

Singapore

> Take inbound calls, emails and analyze the problem according to their daily needs. > Performed troubleshooting, resetting of password (LAN ID / Email accounts / other application related to their AD account). > Escalate complex cases to the Level 2 and Level 3 support group. Provide an excellent customer service to the user. > Provide a user-friendly explanations and updates via phone and email.

Manila, Philippines

> Responsible in all Technical issues inbound calls and emails. > Analyze incident being reported and do necessary troubleshooting via remote using Net Meeting, remote assistance and Timbuktu. > Password reset on the AD account and Lotus notes. > Responsible for the PC / Laptop deployment and other IT equipment including the installation/configuration of software and Operating system. > Responsible in checking Symantec Anti-Virus/Endpoint escalated by the third party support for primary investigation fixing/cleanup viruses for security purposes. > Escalating complex cases to IT level 2 support, as necessary. > Handle difficult situations in a professional manner. > Develop technical solutions to be posted to both internal and external knowledge base. Provide user-friendly explanations and follow up, via email and phone. > Provide courteous, professional service while meeting departmental and individual productivity.

Quezon City Philippines

> Technical support for all various systems running in the Head-office. > Manage and maintaining Server(Great Plains), Internal e-mail server, all Chicco, Think Pink and Kids Depot Boutiques POS under RDMS software. > Generate monthly sales report of all boutiques. > Impose and reorganize in developing the sections strategy and objectives to achieve divisional and departmental goals. > Update Richwell website using Dreamweaver. > Develop the Local Area Network thru organizing the workgroups and printer connections thru Domain Controller, manage and configures user account privilege and restrictions. > Provide and assist technical and software training to operating and user support staff and on-site of the client’s offices. > Supervises and participates in the installation in I.T. Network Infrastructure and company Local Area Network, includes ensuring the availability and efficiency of computing facilities throughout the company.

San Fernando Pampanga Philippines

> Manage and maintain MEGA(Manufacturing Software), DTR and Payroll System, External e-mail at Comclark. > Impose and reorganize in developing the sections strategy and objectives to achieve divisional and departmental goals. > Update Venzonmfg website by uploading updates to the domain. > Develop the Local Area Network thru organizing the workgroups and printer connections. > Provide and assist technical and software training to operating and user support staff and on-site of the client’s offices. > Supervises and participates in the installation in I.T. Network Infrastructure and company Local Area Network, includes ensuring the availability and efficiency of computing facilities throughout the company. > Make everyday backup of the database of MEGA, running in SQL Server 2000.

Makati Philippines

> Conduct product or equipment demo to assigned clients. > Install, Troubleshoot and repair auto identification products such as but not limited to equipment, computer hardware, RF system, data collector and other related RF products.

Valenzuela City Philippines

> NOTE: Started as probationary from February 2002. > Implement, develop and specializes in LAN administration, Networking Software, Network Operating Systems and Data Communication under Windows Server 2003, Windows 2000 Advance Server and Professional, Internet Server, Application and File Server, Windows 98, and Windows XP. > Administer, configure and manage the Active Directory Users and Computers for the Domain Controller and the SQL Developer as the Database Storage for the Best Systems Application under the Windows 2000 Advance Server environment. > Impose and reorganize in developing the sections strategy and objectives to achieve divisional and departmental goals. > Develop the Local Area Network thru organizing the workgroups and printer connections, creates and develops the Domain controller and server, creates organizational unit, security groups, user account for the file security of every user accounts using the Active Directory. > Manage and configures user account privilege and restrictions. Provide and assist technical and software training to operating and user support staff and on-site of the client’s offices. > Supervises and participates in the installation in I.T. Network Infrastructure and company Local Area Network, includes ensuring the availability and efficiency of computing facilities throughout the company. > The scope of activity covers installing and maintaining a range of advanced technologies like Fiber Optic Cabling, dedicated Domain Servers, Switches, hubs, LAN, structured UTP wire cabling, modems including the provision of technical support to Information System and I.T. Services. Also maintain the system PRINCES (Payables, Receivables, Inventory, Central, System) using FoxPro.