Who is Eduardo Facchini? Overview
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Quick answer
Eduardo Facchini is listed as Customer Service Team Leader at Grupo IOB, based in São Paulo, Brazil. AeroLeads shows a matched LinkedIn profile for Eduardo Facchini.
Eduardo Facchini previously worked as Project Manager at Qad and Team Leader at Vcom Tecnologia. Eduardo Facchini holds Publicidade E Propaganda, Comunicação Social from Centro Universitário Anhangüera.
Company email context
Email format at Grupo IOB
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Grupo IOB
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Profile bio
About Eduardo Facchini
4 years in leadership, people management and conflict resolution. Over 10 years with end-user support. Skillful communication with teams of different cultures and segments.Sense of urgency, empathy and excellence in customer service.
Listed skills include Itil, English, Microsoft Excel, Atendimento Ao Cliente, and 29 others.
Current workplace
Eduardo Facchini's current company
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Grupo Iob
Website
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12 roles
Eduardo Facchini work experience
A career timeline built from the work history available for this profile.
Customer Service Team Leader
Customer Service Team Leader
• Leadership of customer service team• KPI tracking.• People development.• Conflict management.• Continuous process improvement.• Demand management.• Constant review of service quality.
Project Manager
• Analysis of ongoing projects• Management of resources and schedule for projects implementation• Budgeting and follow-up
Jul 2018 - Oct 2018
Team Leader
• Customer support coordination.• Defining priorities, analyst schedules, scales and vacations.• Creation of processes for continuous improvement.• Monitoring service queues and KPI.• Direct contact with customers.• Point of contact 24/7 support.
Aug 2017 - Apr 2018
Incident Manager
• Incident analysis and management.• Implementation of ITIL practices.• Creation of daily reports for quality control on critical incidents.•Point of contact 24/7.
Feb 2016 - Mar 2017
Incident Manager
• Analysis and management of financial incidents.• Updating report with incident information on daily basis.• Organizing daily meetings to align expectations with the business and technology.
Nov 2014 - May 2015
Incident Manager
• Analysis and management of critical incidents.• Management and leadership of international conferences.• Focal point of information to seniors and stakeholders.• Monitoring critical services to act proactively.• Point of contact 24/7
Jul 2011 - Dec 2013
Customer Service Representative
• Maintenance of international contracts (USA).• Management of payment disputes.• Point of contact 24/7.
Aug 2010 - Jun 2011
Incident Problem Manager
• Incident and problem analysis and management.• Focus on identifying root cause and suggesting changes on product.• Focal point between customers and tech team.• Point of contact 24/7.
May 2009 - Jan 2010
Service Desk Analyst
• Level 1 support handling software and infrastructure incidents• Script documentation development• Focal point 24/7.
Sep 2006 - Dec 2008
Service Desk Analyst
• Level 1 support handling software and infrastructure incidents• Script documentation development• Focal point 24/7.
Jun 2000 - Sep 2006
1 education record
Eduardo Facchini education
FAQ
Frequently asked questions about Eduardo Facchini
Quick answers generated from the profile data available on this page.
What company does Eduardo Facchini work for?
Eduardo Facchini works for Grupo IOB.
What is Eduardo Facchini's role at Grupo IOB?
Eduardo Facchini is listed as Customer Service Team Leader at Grupo IOB.
Where is Eduardo Facchini based?
Eduardo Facchini is based in São Paulo, Brazil while working with Grupo IOB.
What companies has Eduardo Facchini worked for?
Eduardo Facchini has worked for Grupo Iob, Qad, Vcom Tecnologia, Sompo Seguros, and Sky Brasil.
How can I contact Eduardo Facchini?
You can use AeroLeads to view verified contact signals for Eduardo Facchini at Grupo IOB, including work email, phone, and LinkedIn data when available.
What schools did Eduardo Facchini attend?
Eduardo Facchini holds Publicidade E Propaganda, Comunicação Social from Centro Universitário Anhangüera.
What skills is Eduardo Facchini known for?
Eduardo Facchini is listed with skills including Itil, English, Microsoft Excel, Atendimento Ao Cliente, Microsoft Office, Incident Management, Itil V3 Foundations Certified, and Spanish.
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