• Aided cash operations in the vault, overseeing assets exceeding $5 million, and achieving over 98% accuracy rate in cash management through comprehensive documentation and auditing processes.• Processed or verified an average of 180 transactions daily, including cash deposits, withdrawals, and loans.• Collaborated with management to implement a digital inventory management system that streamlined cash flow processes. This initiative led to a reduction in processing time for cash transactions and enabled real-time tracking of cash movements.• Trained and supervised new hires on vault procedures, compliance, customer service, and cash handling best practices, all the while enhancing performance through regular training sessions and performance reviews, resulting in an increase in team productivity metrics over one year.• Helped streamline operational procedures, cutting transaction times significantly and elevating customer satisfaction scores by 15% as reported by quarterly surveys.• Performed administrative tasks such as managing inventory of cash and supplies, creating invoices, and maintaining compliance logs.• Coordinated courier shipments, managing both drop-offs and pickups. Handled incoming phone calls and emails, directing them to the appropriate parties. Assisted with recordkeeping, including attendance tracking and timestamp management

• Executed opening and closing procedures, including signage management, till operations, and securing the store.• Handled administrative tasks including data entry, receptionist duties, file organization, bank deposits, and maintenance of financial records.• Exceeded sales KPIs and membership loyalty program enrollments, consistently ranking among the top in the district.• Managed inventory processes, including ordering, tracking, and fulfillment, ensuring timely restocking and efficient shipment handling.• Assisted with customer relationship management strategies that resulted in a 15% increase in customer satisfaction as reported through CRM surveys.• Aided in Employee Scheduling & Timekeeping: Collaborated with HR to manage employee schedules, ensuring adequate staffing levels during peak and off-peak hours. Verified employee time cards for accuracy and worked with HR to address any discrepancies related to attendance or payroll.• Assisted with onboarding, employee relations, and performance evaluations, including follow-ups and providing targeted coaching to support team development.•Supported HR compliance by helping with I-9 verifications, the code of conduct, and other necessary documentation.

• Achieved and exceeded both sales and membership program KPIs.•Fostered positive work-environment and mentored team members to improve performance.•Worked closely with other management personnel in order to recruit, hire, and retain top talent.•Directed daily store operations, including staff management, task delegation, merchandising, and customer service.•Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

•Assisted guests by informing them on latest products, promotions, and beneficial deals.•Achieved monthly membership goals by promoting benefits and offering guidance on any inquiries. •Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.•Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.•Assisted team members when necessary in handling cash registers, organizing inventory room, labeling products, unloading merchandise, and cleaning up.

●Reached daily sales quotas by engaging with customers and fostering a more positive welcoming environment.●Recommended accessories and delivered details regarding latest promotions to increase sales.● Resolved customer issues and offered continual support throughout sales, delivery and different processes.● Worked successfully towards customer retention and loyalty ● Learned to anticipate customer needs and interest