Eduardo Gutierrez Email & Phone Number

Reno, Nv, Us

Reno, Nv, Us

Las Vegas, Us

• Manage a small help desk team, supporting over 110 people split between Northern and Southern Nevada• Oversee the realignment of local security posture with State and Federal standards as the Local Security Officer• Participate in multiple state and federal teams overseeing various tasks from cyber security to safety• Oversee local PII loss prevention programs and educate employees on state and federal (SSA) guidelines for approved PII usage

Carson City, Nevada, Us

• Deliver operational excellence through dedicated IT classroom support and maintenance to the Nevada National Guard’s Distance Learning Classrooms • Measure and assess the effectiveness of learning communities and training solutions to inform future program requirements and identify areas where additional learning and reinforcement are required • Troubleshoot content integration issues to conduct root cause analysis and recommend or provide a resolution when possible• Ensure SLAs are met for daily support provided via helpdesk management, quality assessments, and metric evaluation

Reno, Nevada, Us

• Provided business continuity and disaster recovery solutions to clients. Took ownership of issues and drove through to resolution across a complex enterprise environment • Setup and configured new networks and servers. Provided customer service and support during field visits and tie workflow to schedules to ensure maximum efficiency• Oversaw accounts and provided relationship management for old and new accounts• Identified and provided resolutions to a diverse range of complex technical problems and mentored others in providing validated technical information, supported process instructions and special support requirements• Communicated effectively with diverse technical teams, multiple lines of business at all levels within the organization• Performed all duties following all WTG standards regarding engagement, change management, and escalations

• Administered multiple managed service applications. Coordinated with vendors for the purchase and installation of new services• Assessed hardware and software then provided upgrade recommendations. Maintained customer satisfaction by using creativity and ingenuity to investigate complaints, identify resolutions, suggest enhanced operating techniques, and recommend system improvements• Applied advanced technical expertise using standard operating and diagnostic protocols to resolve standard to highly complex system level issues• Developed and implemented resolutions to identified problems, and followed standard practices and procedures• Performed hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups and configuring systems and applications• Identified and learned appropriate software and hardware used and supported by the organization

• Managed Services Provider. Safeguarded assets by planning and implementing disaster recovery and back-up procedures and information security and control structures• Analyzed the alignment of business recovery requirements with IT recovery capabilities to ensure plans are sound; identified gaps and reported findings for further analysis• Supported planning for critical systems recovery prioritization through logical process mapping and business concurrence; ensured IT Recovery Plan follows the designated critical path• Provided wireless security and disaster recovery services• Administered basic DNS management and site transfers• Ensured that solutions meet business requirements and goals, fulfilled end-user requirements, and identified and resolved issues (execution of a plan that turns an idea into a solution)• Researched and made recommendations on new technology products and services in support of procurement and development efforts

• Taught medical and IT classes. Incorporated school philosophies, regulations, and learning assessments into lessons while ensuring allowance for creativity and flexibility• Oversaw a network with 60+ users and supervised IT projects in Northern and Southern Nevada locations• Oversaw functioning of the technology operations for the purpose of ensuring an effective, efficient and safe environment, where technology equipment and applications are utilized appropriately and efficiently to support routine administrative and educational functions• Expanded workflows to more complex situations, leveraged strategic partnerships, and introduced new industry leading capabilities• Ensured that the required strategy, execution plans, operational metrics, policies and tools are in place to successfully achieve the objectives• Provided technical leadership, guidance, mentoring and coaching for all staff and fostered a culture of accountability, innovation and team building• Researched and recommended new technologies to achieve improved network performance while controlling and reducing the costs of IT operations

• Supervised front office staff. Coordinated daily activities of the team including the facilitation of staffing, human resources, and payroll related components• Operated as HIPAA Officer. Developed, implemented, monitored, enforced, and periodically updated an effective Code of Conduct and Compliance Program, to prevent illegal, unethical, or improper conduct• Conducted risk assessment by departments and developed and implemented a work plan to address areas of high risk of noncompliance, including internal audits, training, and policies• Modeled the appropriate inter-relationships among clinical disciplines in achievement of desired patient care outcomes• Initiated collaboration with other disciplines regarding procedures, supplies/equipment, and other patient care activities to maximize patient-centered, efficient care

I provided basic troubleshooting and support for multiple Windows and Microsoft OSX systems, Windows Server 2003 and networking.

• Managed a network of 40+ on and off-site users. Led and coordinated selection, installation, operation, support and maintenance of our IT infrastructure (i.e. operating systems, networks, telecommunications, hardware)• Led continuous improvement, process optimization, development, and implementation projects for advancement and scale-up of services and throughput• Trained, provided guidance to, and monitor o multiple research technologists in specialized procedures, use of equipment and theoretical bases of unique tests

I began work as a Sleep Technologist for the Washoe Sleep Disorders Center, where I earned my Board Certification and attained the position of Head Sleep Technologist. I supervised the daily runnings of the lab from 2004 to 2007, initially in a smaller capacity, but growing as the needs of the lab grew, and as my experience grew. I have trained six separate technologists, four of which who have continued to further their education in the medical and sleep fields. I also served as the IT Sub-Administrator for two years, and maintain a relationship with the lab and its employees.

Masters In Cybersecurity, Information Technology

Ba, English Writing - Minor In Psychology

Associate Of Arts (Aa), General Studies