Eduardo Sousa Email & Phone Number

State Of São Paulo, Brazil

São Paulo, Brazil

São Paulo, São Paulo, Brasil

• Led project teams as the Test Leader, driving successful outcomes• Identified critical patterns and root causes, significantly reducing failures andimproving overall product quality• Engineered and enhanced the company's test framework, introducing key metricsthat significantly improved test performance, effectiveness, and efficiency• Implemented rigorous testing processes, achieving full coverage of systemfunctionalities and enhancing overall reliability•… Show more • Led project teams as the Test Leader, driving successful outcomes• Identified critical patterns and root causes, significantly reducing failures andimproving overall product quality• Engineered and enhanced the company's test framework, introducing key metricsthat significantly improved test performance, effectiveness, and efficiency• Implemented rigorous testing processes, achieving full coverage of systemfunctionalities and enhancing overall reliability• Standardized testing procedures organization-wide, elevating consistency andquality across all projects• Collaborated closely with developers in bug resolutions, significantly enhancingaccuracy in fixes and efficiency in issue management• Ensured testing objectives exceeded business expectations through strategiccollaboration with stakeholders• Executed comprehensive test cases aligned with detailed test plans and alsoconducted exploratory testing to identify critical software issues, contributing toimproved product quality and user satisfaction• Standardized and optimized test automation across web and mobile platforms byimplementing Generic Test Automation Architectures (GTAAs), leading to improvedefficiency and consistency across multiple projects• Designed and delivered tailored Test Automation Architectures (TAAs), providingcustomized solutions that addressed each project's unique requirements andchallenges, driving sucessful project outcomes• Strategically evaluated and integrated test automation tools, enhancing themwith custom-built solutions to overcome specific project challenges and deliversucessful automation results- Tools: Microsoft Azure for project management, automated test cases in Java, creationof automated tests with TestNG and Selenium for web, Appium for mobile deviceautomated testing, executing automated tests in Docker containers. Using Jenkinsfor automated runs. detailed report generation with Allure Report, and load testingexecution with JMeter. Show less

São Paulo, São Paulo, Brasil

LG Electronics Mobile PhonesField Quality Control Analyst and Team Leader, specialized in carrier customization formobile devices and conducting field tests related to 2G, 3G, and 4G technologies.• Led the Customization team as the Test Leader for the LG Electronics Mobile Phonesproject, driving successful customization and ensuring top-tier quality• Efficiently managed and coordinated Customization team activities, ensuringtimely delivery and optimal… Show more LG Electronics Mobile PhonesField Quality Control Analyst and Team Leader, specialized in carrier customization formobile devices and conducting field tests related to 2G, 3G, and 4G technologies.• Led the Customization team as the Test Leader for the LG Electronics Mobile Phonesproject, driving successful customization and ensuring top-tier quality• Efficiently managed and coordinated Customization team activities, ensuringtimely delivery and optimal performance• Led process audits that directly contributed to continuous improvement andenhanced overall efficiency• Facilitated seamless communication between the Customization team and otherbusiness units, ensuring project alignment and maximizing overall effectiveness• Led regular project follow-up meetings, proactively resolving bottlenecks andoptimizing plans to ensure continuous progress and successful outcomes• Executed comprehensive manual, functional, non-functional, progressive, andregressive tests, successfully homologating mobile phones with carriers in Brazil• Conducted field tests with specialized tools, capturing critical logs that directlycontributed to enhancing product performance and reliability• Efficiently managed the entire bug lifecycle, from reporting to resolution, using HPALM and Mantis, ensuring timely issue resolution and improved product quality- Tools: Qualcomm (QXDM, QPST), Mediatek (ELT), IMS Logs (Log SELF), Bug Management(HP ALM Test Defect), etc. Show less

São Paulo, São Paulo

LG Electronics Mobile PhonesQuality Control Analyst focused on carrier customization in mobile devices.• Executed carrier-specific customization tests, optimizing configurations for VIVO,TIM, CLARO, and OI, and ensuring flawless performance tailored to each network• Designed and executed tailored tests, driving superior results and ensuringalignment with specific project requirements• Forged strong relationships with VIVO, TIM, CLARO, and OI carriers, ensuring… Show more LG Electronics Mobile PhonesQuality Control Analyst focused on carrier customization in mobile devices.• Executed carrier-specific customization tests, optimizing configurations for VIVO,TIM, CLARO, and OI, and ensuring flawless performance tailored to each network• Designed and executed tailored tests, driving superior results and ensuringalignment with specific project requirements• Forged strong relationships with VIVO, TIM, CLARO, and OI carriers, ensuring fullcompliance with their requirements and guidelines through direct collaboration• Evaluated the impact of customizations on mobile devices, proactively identifyingissues and implementing solutions to maintain a seamless user experience- Tools: Bug Management (HP HLM Test Defect) Show less

São Paulo, São Paulo

In Caixa Econômica Federal, I performed various roles in different areas, including:• Ticket Distribution at the Kiosk:Optimized ticket distribution at the service kiosk, enhancing efficiency and ensuring aseamless customer experience• Activities at the ATMs:Enhanced customer experience by ensuring effective and convenient operations at ATMsthrough proactive support and optimization of activities• Kiosk Sector Leadership:Led the kiosk sector… Show more In Caixa Econômica Federal, I performed various roles in different areas, including:• Ticket Distribution at the Kiosk:Optimized ticket distribution at the service kiosk, enhancing efficiency and ensuring aseamless customer experience• Activities at the ATMs:Enhanced customer experience by ensuring effective and convenient operations at ATMsthrough proactive support and optimization of activities• Kiosk Sector Leadership:Led the kiosk sector, orchestrating operations and driving seamless service delivery,ensuring optimal functionality and customer satisfaction Show less